Permit Technician Assistant, Community Development

Clark County • Vancouver, WA

396d • $49,213 - $63,981

About The Position

The Permit Technician Assistant position at Clark County serves as the first point of contact for customers seeking information about land-use and building permits. This role emphasizes comprehensive customer service, ensuring accurate and efficient responses to inquiries from citizens and developers. The assistant acts as a liaison between the public and technical staff, providing essential information about departmental policies and procedures while facilitating communication with other agencies as needed.

Requirements

• High school diploma or GED.
• Two years of experience in customer service with intensive public contact.
• Experience in interpreting and explaining complex regulations.
• Knowledge of building codes and permit processes.
• Familiarity with GIS programs and computer permit tracking systems.

Nice To Haves

• Additional related college coursework or a degree in a relevant field.

Responsibilities

• Serve as the first contact for customers regarding land-use and building permits.
• Provide comprehensive customer service to ensure accurate and efficient responses to requests.
• Act as a liaison between the public and technical/professional staff.
• Refer customers to appropriate outside agencies as necessary.
• Provide general information about other divisions within the department to customers.
• Handle customer contact through walk-ins, phones, electronic mail, and postal mail.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: High school or GED