Permit Services Supervisor
About The Position
The Permit Services Supervisor provides day‑to‑day oversight, and operational direction for CPL’s city/client permitting functions. This role supervises Permit Technicians, ensuring consistent, high‑quality service delivery to applicants, contractors, developers, and members of the public. The Supervisor is responsible for making intermediate‑ to advanced‑level decisions related to permit administration, process workflow, staff workload distribution, and the resolution of complex permitting issues. The Permit Services Supervisor coordinates permitting activities with planning, engineering, building, and code enforcement teams. The role evaluates processes, implements improvements, and ensures compliance with municipal ordinances, state regulations, and internal policies. This position requires strong technical expertise, sound judgment, and the ability to mentor and guide permitting staff in a fast‑paced environment. This position is based in CPL’s Client (City) location.
Requirements
- High School diploma, 2 or 4 year degree preferred
- Minimum of Seven (7) years of permitting or municipal experience, including two (2) or more years in a supervisory or lead role.
- Advanced knowledge of permitting processes, zoning regulations, building codes, and municipal development procedures.
- Strong decision‑making skills with the ability to interpret technical documents and apply regulatory requirements.
- Demonstrated leadership ability, including supervising, training, or mentoring staff.
- Excellent customer service and conflict‑resolution skills, particularly in handling complex or sensitive issues.
- Ability to communicate clearly and professionally through written and verbal channels.
- High attention to detail, organization, and workflow management in a fast‑paced environment.
- Proficiency with Microsoft Office and permitting or enterprise record‑keeping software systems.
- Strong analytical and problem-solving skills with the ability to implement practical improvements.
Nice To Haves
- Permit Technician (ICC) certification preferred, additional ICC certifications a plus.
- Experience working with architects, engineers, contractors, developers, and municipal review staff strongly desired.
Responsibilities
- Provide direct supervision to Permit Technicians, including daily work direction, mentoring, performance management, and training.
- Assign and monitor workload to ensure timely and accurate processing of permit applications, inquiries, and public service requests.
- Conduct regular team meetings to communicate updates, resolve workflow challenges, and reinforce consistent standards and procedures.
- Support staff with complex permitting cases, offering guidance and authoritative decisions as the escalation point for difficult or unusual applications.
- Participate in hiring, onboarding, evaluations, disciplinary actions, and professional development planning.
- Oversee the intake, review, routing, and issuance of permit applications, ensuring compliance with zoning, building codes, and city processes.
- Interpret and apply municipal codes, ordinances, policies, and state requirements to permitting decisions.
- Approve or deny routine and semi‑complex permits within delegated authority; recommend approval for complex permits requiring higher‑level review.
- Analyze workflow efficiency and recommend operational improvements, technology enhancements, staffing strategies, and updated procedures.
- Ensure accurate maintenance of electronic permitting records, project tracking, and data reporting systems.
- Resolve customer service issues, applicant disputes, or discrepancies in submitted documentation.
- Serve as a higher‑level liaison between applicants, contractors, developers, architects, engineers, code professionals, and internal departments.
- Provide expert guidance on application requirements, submittal standards, development processes, fees, timelines, and regulatory expectations.
- Represent the permitting department in interdepartmental meetings, pre‑application conferences, and process improvement initiatives.
- Deliver clear, consistent information to the public through written communication, phone consultation, and in‑person interaction.
- Maintain and improve permitting forms, checklists, standard operating procedures, and training materials.
- Ensure proper archiving, scanning, digital conversion, and retention of records in accordance with records management policies.
- Support implementation and optimization of permitting software systems; assist with user support and training.
Benefits
- Internal Mobility & Career Advancement
- Healthcare for you and your family including spouse coverage: Medical, Dental, Vision & Prescription insurances. Single Plans with 100% paid premium
- Flexible Time Off + 8 Holidays a year
- Retirement Savings Plan - Contribution from CPL to grow your retirement funds.
- Tuition Assistance: You may be eligible for continuing education assistance.
- Student Loan Assistance Program: CPL will contribute up to a maximum of $100 a month for 5 years ($6,000 total) towards student loan debt.
- Licensure Assistance
- Long-Term Disability Insurance Company/team member premium sharing
- Flexible Spending Account $5,000 dependent childcare annually paid 100% by team member pre-taxes.
- FREE Life Insurance and AD+D Insurance
- Voluntary Short-Term Disability Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
