Permit Scheduling Coordinator

PERMA-PIER FOUNDATION REPAIR OF TEX•Grand Prairie, TX

4d•$18 - $23•Onsite

About The Position

The Permit Technician provides customer service to process permit applications, building inspections, and closing permits.

Requirements

High School diploma or GED and two years of administrative experience or two years of experience in the building construction industry required; experience in a municipal building department preferred.
Comprehensive knowledge of permitting policies and procedures
Ability to read, understand, and convey information to the public concerning permitting procedures and policies.
Basic mathematical skills to accurately count change and to calculate fees and tax rates.
Ability to type 35 WPM
Ability to organize tasks and working environment to maximize efficiency with attention to customer service.
Daily use of a soft phone, scanner, and printer.
Daily use of a personal computer, lap-top, Microsoft Word and Excel
Reads documents, instructions, and manuals; writes notes and correspondence using proper spelling, grammar, and style; presents information and responds to questions individually and in small groups.
Performs basic mathematical calculations including percentage and ratios.
Identifies and solves practical problems with a variety of variables.
Sits for long periods of time; may walk, stand, bend, stoop, reach, climb, carry, and lift for varying periods. Requires continuous and repetitive arm-hand-eye movement.
May lift and carry up to 25 pounds.
Must have visual acuity to see and read paper and electronic documents; must be able to answer telephones, participate in conversation with others and respond to verbal inquiries.

Responsibilities

Review and process building permit and contractor license applications for applicable permit cities.
Maintain usernames, passwords, contact numbers and address for city-specific permits systems through Salesforce.
Maintain and manage the permit application process for city-specific permits through Salesforce
Maintain and update permit requests in Salesforce and complete processing via city-specific websites.
Update property in Service Force and notifies other departments of property address changes
Accurately record permit information in Salesforce and maintain electronic and physical property files.
Processes payments and refund requests for city-specific permit related fees.
Issue building permits based on approved plans and required certificates of insurance documented in Salesforce.
Track and follow up on permits to ensure adherence to city requirements, processes, and deadlines from initial contact to project completion.
Coordinate city inspections and ensure communication through Salesforce.
Request and follow up on backfill engineer letters from engineers through Salesforce.
Ensure all permits are closed out promptly and properly documented in Salesforce.
Collaborate with all departments, respond to permit inquiries, and assess appropriate project valuations and permit fees.
Handle incoming calls and direct inquires to appropriate staff or department.
Provides back up support to scheduling repairs for Construct Capital.
Attendance for these positions means you are at work on time and adhere to the strict attendance set by your manager.
Uphold company standards by communicating with builders, real estate companies and this is routinely accomplished by answering inbound calls, however there are other means of customer contact will include responding to emails, calling back on commitments made to the customer, following up on voice messages, Live Chat, and responding to “contact us/form fills” messages from our website.
Complete all new vendor packets and collect COI as needed.
The hours are Monday-Friday 8-5 with at least one Saturday a month.
This description only includes the general content for this job and does not restrict the company from assigning or reassigning duties or responsibilities at any time.