PERMIT OFFICE TECHNICIAN (Engineering Technician II) - Range 12 / AMEA

Municipality of Anchorage (AK) • 3000 Arctic Blvd., AK

185d • Remote

About The Position

This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union. The role involves responding to field emergencies by coordinating and dispatching field service personnel, scheduling appointments, field investigations, and inspections while maintaining clear communication. The position handles requests related to water and wastewater services, inspections, utility locates, and emergency utility repairs. It also processes, reviews, and schedules 811 locates within the designated time frame, reviews engineered plans to support the issuance of utility permits, and issues and processes payments for water, sewer, and mobile hydrant use permits. The role includes inspecting mobile meters on trucks used for hydrant access, creating service orders, assisting with new account setup, and ensuring accurate records and logs. Strong customer service skills are essential to effectively communicate with customers, contractors, engineers, and other stakeholders, ensuring responsive, professional, and solution-oriented service in all aspects of the role. Additional tasks may be assigned to ensure efficient departmental operations.

Requirements

• High school diploma, GED, or equivalent, and three (3) years of experience in one or more of the following fields: drafting, surveying, inspection, materials testing, plan review, permitting, computerized mapping, computer assisted design (CAD), traffic signal control, code enforcement, and/or a related field, and at least one (1) year of which must have been at the Engineering Technician I level with the Municipality or the equivalent elsewhere.
• OR Associate's degree in Engineering, Drafting, Computer Assisted Design (CAD), or a discipline specific to the department, and at least one (1) year of which must have been at the Engineering Technician I level with the Municipality or the equivalent elsewhere.

Nice To Haves

• Preference will be given to Anchorage Municipal Employees Association (AMEA) employees.

Responsibilities

• Responds to field emergencies by coordinating and dispatching field service personnel.
• Schedules appointments, field investigations, and inspections while maintaining clear communication.
• Handles requests related to water and wastewater services, inspections, utility locates, and emergency utility repairs.
• Processes, reviews, and schedules 811 locates within the designated time frame.
• Reviews engineered plans to support the issuance of utility permits.
• Issues and processes payments for water, sewer, and mobile hydrant use permits.
• Inspects mobile meters on trucks used for hydrant access.
• Creates service orders and assists with new account setup while ensuring accurate records and logs.
• Supports the Cross-Connection Control Program (backflow prevention).
• Performs additional tasks as assigned to ensure efficient departmental operations.

Benefits

• Participation in the U.S. Department of Homeland Security E-verify Program.
• Conditional appointment based upon a satisfactory Municipal Employment Office conducted Background Check.

What This Job Offers

• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees