Hall County, GA-posted 2 months ago
Full-time • Manager
Gainesville, GA
Executive, Legislative, and Other General Government Support

The Permit Manager plans, directs, and manages the daily operations of Hall County's Permitting Division. This role oversees the effective and efficient processing of all building permits, serving as the central advocate for all permits and providing exceptional customer service by ensuring that timely issuance of permits occurs. The position requires strong leadership, the ability to effectively communicate and coordinate across multiple departments and agencies, and a commitment to timely, accurate, and compliant permit issuance.

  • Lead, supervise, and evaluate all Permitting Division staff, providing guidance, coaching, and performance feedback to ensure high productivity and professional growth, conducting interviews, making hiring recommendations, and coordinating staff training.
  • Oversee and manage all aspects of permit application intake, processing, and issuance, ensuring compliance with County codes, standards, ordinances, and regulations.
  • Serve as the primary point of contact for complex permitting issues, resolving delays, coordinating with other County departments, and ensuring customer satisfaction.
  • Respond to complaints and questions related to Permit Division operations, providing information, researching problems, and initiating resolutions.
  • Develop, review, and periodically update Standard Operating Procedures (SOPs) to improve efficiency, accuracy, and service delivery.
  • Monitor workflow, track permit statuses, and ensure the prompt resolution of issues affecting permit approval timelines.
  • Meet with residents, contractors, developers, and other stakeholders to explain permitting requirements, processes, and compliance issues.
  • Maintain accurate records of permit applications, fees, and approvals; oversee the collection and proper application of fees.
  • Analyze operational performance, prepare reports, and recommend policy changes to enhance workflow.
  • Maintain and update permitting information on the department's webpage; implement public outreach and communication initiatives as authorized by Department Director.
  • Represent the Permitting Division at internal and external meetings; fostering strong working relationships with other agencies, elected officials, appointed boards, and community members.
  • Associate's degree in business administration or related field.
  • Three (3) years of experience and/or training that includes office management, supervision, office administration, customer service, record management, and progressive responsibility experience.
  • Proficiency in Spanish to enhance customer service and community outreach.
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