Temporary - Permit and Licensing Review Analyst

City of Austin • Austin, TX

2d • $26 - $31 • Hybrid

About The Position

This position is responsible for performing a wide variety of technical and specialized duties to ensure compliance with applicable City codes and ordinances, for permitting plans and licensing requirements.

Requirements

• Knowledge of applicable City ordinances, policies, codes, permitting, licensing, and related state and local regulations.
• Skill in applying code requirements.
• Skill in oral and written communications.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability in maintain effective communication and working relationships with City Officials, business leaders, financial institutions, developers, citizen groups, and City departments and employees.
• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job.
• Experience may substitute for education up to four (4) years.

Nice To Haves

• Experience providing excellent customer service in person, on the phone, and via email.
• Highly organized with experience documenting customer interactions in writing.
• Experience analyzing customer submissions for completeness

Responsibilities

• Performs a variety of technical work involved in the acceptance, review, processing and issuance of all types of permits and licenses issued by the City.
• Screens and directs calls and/or public visitors; provides permit information including quoting and calculating fees and suggesting types of permits needed; answers questions and provides information, including applicable codes and regulations.
• Receives citizen complaints and questions, refers them to appropriate department or staff member for resolution.
• Reviews and interprets plans and specifications to determine compliance with related City codes, ordinances, and submittal requirements.
• Red-lines and notes feature on plans needing revision in order to meet code requirements, participates in meetings to resolve conflicts with plans.
• Provides information to contractors, property owners, development professionals, and the general public regarding the interpretation and application of City policies, procedures, and licensing requirements.
• Prepares permits for issuance, assists in the scheduling of and keeping of records of reviews or inspections, keeps records of and provides billings of fees; ensures proper filing and logging of plans, and related documents for the permanent record.
• Assists in the development and maintenance of procedure and policy manuals.
• Reviews development applications to ensure that all required documents are included in the submittals.
• Performs field visits as required to review issues of non-compliance in regard to building, codes, right-of-way, and zoning law and ordinances.

Benefits

• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees