Permanent Supportive Housing Project Coordinator - Birch Grove

DESC•Seattle, WA

About The Position

The Permanent Supportive Housing Project Coordinator reports to the Project Manager, and works closely and collaboratively with Clinical, Facilities, and other PSH staff, as well as with outside vendors, to provide operational support to the building and its tenants, with special emphasis on challenges related to severe and persistent mental illness and substance use disorders. The Housing Coordinator collaborates with the Project Manager in day-to-day management of the program including activities related to personnel, scheduling, resident leasing, coordination of move-ins, maintaining and ordering supplies, general program organization, and various other aspects of PSH operations.

Requirements

Bachelor’s degree (social service or behavioral science preferred).
Extensive relevant work experience may be substituted for degree, plus two years of experience with coordination responsibilities.
Demonstrated project management/coordination skills.
Demonstrated strong organizational skills.
Familiarity with navigating DESC software programs (Paylocity, Bugzilla) and comfort leaning new programs as necessary.
Basic understanding of homelessness.
Experience in human services, preferably working with adults challenged by economic disadvantages, homelessness, mental illness and/or substance use disorders.
Ability to communicate and work effectively with staff from various backgrounds.
Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
Subscription to philosophy of cooperation and continuity across programs and of consideration and respect for clients.
Willingness to be flexible and work cooperatively with coworkers to accomplish all responsibilities of the team.
Be able to pass a Washington State Criminal background check.

Nice To Haves

One year’s experience as a DESC Residential Counselor or other residential property operations/management setting.
Current Washington State Driver’s License, insurable driving record, ability to drive agency van and transport tenants.
Experience working with people living with mental illness and substance use disorders.

Responsibilities

Assist Project Manager with program operation tasks as assigned.
Assist Project Manager and Supervisors with personnel-related activities as assigned.
Assist Project Manager with leasing activities including eligibility certifications, re-certifications, and lease renewals.
Assist Project Manager with enforcement of lease provisions and application of consequences for lease violations.
Work cooperatively and congenially with PSH CSS/HSS, RC, and Janitorial staff; DESC Clinical providers, Facilities, and Maintenance staff; outside service providers; and neighbors to ensure building-wide safety and security, and to support tenant success.
In close collaboration with Clinical Support Specialists and Facilities supervisors, provide operational support for unit remediation and maintenance efforts, including preparations for annual funder inspections.
In close collaboration with Clinical Support Specialists, create and manage a schedule of unit inspections, ensure proper notices are posted, and generate and manage related work orders.
Coordinate with outside vendors to establish and maintain a schedule of pest inspections, post notices and manage vendor access, and provide operational support for follow-up preparations and treatment.
Initiate appropriate response to maintenance requests.
Complete routine unskilled maintenance, such as replacing lightbulbs and switch plates.
Be proficient in the monitoring and use of building fire safety, surveillance, and electronic entry systems.
Manage building operations in the absence of other project and clinical staff.
Operate all functions in lobby office, including checking visitors in and out, answering telephones and monitoring security systems.
Maintain safety and security by monitoring all general access areas and enforcing project rules.
Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
Write significant events involving residents and building operations activities in a daily log; read log daily.
Other duties as assigned.