Permanent Supportive Housing Case Manager

The Delores Project • Denver, CO

just now

About The Position

Supportive Housing Case Managers (SHCM) are a crucial piece of our support services team. SHCMs are responsible for meeting residents where they are, assessing their needs, developing goal plans with them, providing linkages to appropriate community-based resources, facilitating groups, and coordinating services to ensure success in stable housing. This position requires ongoing interaction with residents, resident’s family/ friends/ visitors/, and outside agencies and providers to facilitate care. SHCM and the rest of the supportive housing teamwork in partnership at Arroyo Village with our property managers, Rocky Mountain Communities, who manage leases, unit maintenance, and rent. TDP staff, and specifically SHCMs, work closely on a day-to-day basis with our residents, helping them get their needs met and set and achieve their personal goals.

Nice To Haves

• Lived experience in communities of color, Indigenous and/or LBGTQIA+ identity lived experience of poverty and/ or homelessness (work or volunteer experience with these populations may substitute).
• High emotional intelligence and maturity, including an ability to communicate openly and honestly and address conflict with curiosity rather than judgment.
• The desire to work as part of a team- to make decisions creatively and collaboratively and to act in the best interest of one another.
• Experience with, or desire to work with people who have been victims of trauma, those with chronic mental health challenges and/ or substance use disorders.
• Understanding of, or willingness to learn about, client-centered, strengths-based, trauma-informed, and housing-first models of service and care.
• Prior training in mental health first aid, de-escalation, vicarious trauma, harm reduction, and crisis intervention.
• An educational background in social work, social justice, counseling, gender or ethnic studies, human services, and/ or nonprofit management (customer service work with diverse communities may substitute).
• Prior case management experience with those experiencing mental health crises and/ or those with ongoing mental health challenges, traumatic brain injury, developmental disabilities, substance use disorders, etc.
• Ability to suspend judgment of other people’s identities and life choices.
• A belief in the importance of professional boundaries and an understanding of how to model and maintain them with people from diverse backgrounds.
• Ability to speak another language, ideally Spanish or American Sign Language.
• Commitment to assuming the best intent of others.

Responsibilities

• Provide accountability and support for residents to help them be good neighbors and involved community members.
• Provide conflict resolution, mediation, and de-escalation of residents and visitors when necessary.
• Work with residents to identify their barriers and make plans to help them overcome them.
• Support residents in being good tenants, including helping them stay on top of rent payments, and maintenance needs in their units, and being the intermediary between residents and property management when necessary.
• Crisis management, including contacting emergency services to help maintain the health and safety of community members when necessary.
• Provide backup staffing support to front-line Housing Assistant staff members.
• Assist in coordination and planning of life skills programming and/ or community engagement events.
• Electronically log all resident and/ or visitor incidences.
• Complete case notes in HMIS in a timely manner, documenting all appointments with residents.
• Consistently demonstrate a positive, empathetic, helpful, and boundaries demeanor.
• Additional responsibilities as needed.

Benefits

• The Delores Project offers a generous benefits package including 13 paid holidays, birthday pay, generous Paid Time Off, medical/ dental/ vision/ life/ an optional flex-spending account, free RTD Ecopass, and an optional Simple IRA/Roth IRA with a 3% employer match.
• Kindly human, NB Pet Telehealth, Pet Care, Optional Voluntary life insurance, Optional Legal Shield, Optional ID Shield, WFH Flexibility.
• Plus receive $150 signing bonus before your first paycheck. This signing bonus is subject to all applicable state and federal taxes and withholdings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees