Permanent Supportive Housing Case Manager

Shelter House - Iowa City • Iowa City, IA

9d

About The Position

You are great with people, committed to harm reduction, and you all-caps CARE. Shelter House's Permanent Supportive Housing Case Managers are skilled communicators who help our most vulnerable tenants maintain housing, secure health care and other benefits, and offer a patient and pragmatic ear.

Key Qualities:
Commitment. You believe in Shelter House's mission to prevent and end homelessness in our community and are drawn not just to the work described in this posting, but to the fact that it is here.
Curiosity. You have a habit of asking "why" or "how," which leads you to have excellent analytical skills and problem-solving ability.
Organization. You know what needs to be done when, and you have methods in place to ensure you make that happen.
Communication. When you write or speak, folks know exactly what you're saying, and the tone is appropriate to the audience.
Detailed. Your record-keeping is accurate and complete.
Consensus-building. You have excellent interpersonal skills and can both mediate misunderstanding and negotiate to resolve conflict.
Flexibility. You can adapt to the changing needs of the organization, its employees, and its clients.
Patience. You can work with a diverse array of individuals in crisis and seek to de-escalate situations.
Awareness. You are alert, focused, and tuned into the work environment.
Judgement. You model sound decision-making and respond in rapidly changing situations. You take action and involve coworkers and management when necessary, and first responders when warranted.
Humility. You understand that no necessary task is beneath any of us when it will advance the mission.
Cooperation. You work well with members of your team and with folks in other departments.
Growth-minded. You know and embrace that there is always more to do and learn.

Requirements

• Knowledge, skills, and abilities consistent with a Bachelor's degree in human services or related field, or a minimum of one (1) year related experience.
• Demonstrated knowledge and experience with area services, community partners, and resources.
• Commitment to operating within a trauma-informed workplace that demonstrates a balance of kindness, competence, and care towards self, colleagues, and populations served.
• Minimum of one (1) year direct service experience.
• Proficiency in Windows based computer environment with Microsoft Office Suite.
• Good written, verbal, and interpersonal communication skills.
• Possess a valid driver's license and reliable transportation to get to and from work shifts.
• Must be able to walk up and down stairs.
• Must be able to lift up to 30 pounds at times.
• Prolonged periods of sitting, standing, and walking around.

Responsibilities

• Provide case management services to formally homeless clients so that clients maintaining housing, and client's health, safety, and welfare needs are met.
• Build rapport and maintain positive professional relationships with clients, landlords, service providers, and other community partners.
• Accurately record and maintain documentation, files, and data collection as required by local, state, and federal grants.
• Work within a team of Case Managers and Coordinators to ensure continuity of care, this includes attending team meetings, agency-wide meetings/trainings, and frequent communication with the Iowa City Housing Authority.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level