Perioperative Waiting Room Attendant

The University of Kansas Health System • Olathe, KS

1d • Onsite

About The Position

The Perioperative Waiting Room Attendant, under the direction of Main Pre/Post Nurse Manager, provides customer service to all patients and visitors; facilitates communication between patient/visitors and the healthcare team. Hours for this position are Mon-Fri 6:00am-6:30 PM

Requirements

• High School Graduate or GED.
• Experience working in Windows and Microsoft Office.
• Basic Life Support Heartsaver (BLS HS) (Non-Clinical) - American Heart Association (AHA)
• Excellent verbal and written communication skills.

Nice To Haves

• Associates Degree in Business or a related field of study from an accredited college or university.
• 3 or more years of face-to-face customer service experience
• Nonviolent Crisis Intervention - Crisis Prevention Institute (CPI)

Responsibilities

• Assists The University of Kansas Health System Information Desk to develop and enhance customer service for all patients and visitors.
• Collaborates with department liaisons to improve communication with patients/visitors; may include transport, facility navigation and/or facilitating important/confidential information to patients/visitors. Additionally, will assist the liaisons with locating and placing families in conference rooms for surgeon discussions
• Delivers customer focused communication to provide patients and visitors with quality information.
• Performs active surveillance of area for potential safety/security issues and or abnormal activities and communicate to appropriate personnel.
• Receives and relays all forms of communication accurately, promptly and courteously to the appropriate personnel/department.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• Other duties may be assigned as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED