Peri-Operative Clinical Educator - West

Heron Therapeutics•Denver, CO

About The Position

Heron Therapeutics develops cutting-edge medicine to meet unmet patient needs and solve big problems by applying our innovative science and technologies with well-known pharmacology. With therapeutic areas in Oncology and Acute Care, our goal is to offer alternatives so patients can be opioid-free post-surgery. With additional products and indications on their way, we are excited to be growing and adding to our amazing team. Our entrepreneurial culture gives everyone the chance to be heard with easy access to decision-makers like other smaller companies, along with some of the sophistication and benefits of larger organizations. We developed the Heron Ways of Working to implement training and practices that breathe life into our values and embed them into our daily experience such as open collaboration across teams, self-responsibility & accountability, communication strategies & techniques, and the mindset of always assuming positive intent! The Peri-Operative Clinical Educator (POCE) is responsible for educating surgeons, peri-operative staff, and distributor partners in the preparation and administration of the Heron’s Acute Care products in hospitals (inpatient and outpatient) and ambulatory surgery centers (ASCs). The focus of the POCE is to assist with the initial usage and expansion of usage of products in hospitals and IDNs where approved but not consistently used. The POCE requires partnership with internal Heron stakeholders to build strong relationships with surgeons and peri-operative staff to ensure the successful adoption of Heron’s Acute Care products. This position reports to the Regional Business Manager.

Requirements

High school diploma or equivalent.
Minimum one (1) year of peri-op experience
Clinical experience as a RN, Scrub tech, PA
Candidates must satisfy reasonable credentialing requirements, including, but not limited to vaccinations and background checks, where applicable. Fully credentialed candidates are strongly preferred. Heron will pay all expenses related to credentialing.
Minimum one (1) year of experience building and maintaining strong professional relationships with pharmacists and surgeons across multiple specialties.
Demonstrated experience working alongside physicians and staff in the peri-operative environment.
Demonstrated understanding of EMR, preference cards, order sets and CPOE systems.
Ability to communicate a current, effective, and accurate description of Heron products to surgeons & OR staff.
Able to address questions and concerns to encourage use of Heron Products in the best interest of the patient and always in a compliant manner.
Demonstrated success in a team environment and the ability to partner closely with others.
Compliance with corporate policies and procedures and applicable FDA and OIG legal standards and requirements as well as PhRMA Code.
Excellent communication and interpersonal skills in addition to being self-motivated with a sense of urgency, well organized, and possessing strong problem-solving abilities.
Must be willing to travel by car or plane as needed for training and going to multiple locations (hospitals and ASCs). Position may require overnight travel to cover multiple hospitals and ASCs. Heron will cover all reasonable expenses.
Must be available to travel up to 50-75%, including overnight travel, work early mornings, evenings, and weekends, as required.

Nice To Haves

Experience in orthopedic and general surgery and pain management preferred.

Responsibilities

Establish and maintain professional relationships with targeted opinion leaders and hospitals/ASCs, including surgeons, anesthesiologists, pharmacy, other critical medical staff.
Present a professional and knowledgeable image in all business matters to gain trust for initial usage and continued education of Heron products in their institutions.
Identify decision-makers and key contacts in accounts and establish and maintain professional relationships in order to develop buy-in and support Heron’s acute care portfolio.
Conduct on-site product training and education for clinical staff.
Assist internal stakeholders with continued clinical education such as new hire training.
Support case observations and provide real-time guidance during procedures.
Identify additional on label surgical opportunities for Heron products, bringing in internal Heron partners as needed.
Assist in driving infrastructure development for products with OR Pyxis stocking, patient tracking, and adding to surgeon preference cards.
Provide consistent feedback with Internal Heron partners with respect to key learnings, opportunities for expansion, and need for adjusting OR support levels.
Engage in informed discussions and communicate a compliant, current, effective, on-label message and accurate sales presentation to customers.
Customize interactions based on individual customer needs and perspectives.
Verbally deliver clear and concise instruction on the safe and efficacious use of Heron’s Acute Care products to customers in and out of the peri-operative setting, including in-services for surgeons and clinical staff.
Work alongside peri-operative staff to ensure products are used as approved by the hospital or institution.
Complete required training on new data and materials.
Attend regional and national meetings, as required.
Maintain a current working knowledge of Company’s Acute Care products, relevant disease states, and competitor products to provide comprehensive clinical knowledge to customer contacts.
Perform all duties and responsibilities in compliance with applicable laws, industry regulations and the PhRMA Code.
Complete assigned administrative tasks, including customer records, in a timely, accurate, legible, and organized manner complying with all corporate policies, procedures, and standards.