Performing Operations Support Associate

U.S. Bank • Owensboro, KY

1d • $20 - $24 • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description We are currently seeking a Performing Operations Support Associate 3 for our Special Loans team. This person will be responsible for the daily review of system generated loan reports to identify exceptions and resolve or escalate issues. Other Duties: Research and analyze borrower accounts based upon various Loan Servicing Processing queue tasks Manage time effectively, prioritize work appropriately and consistently meet deadlines. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. Interprets and documents information from various sources within the company’s servicing system. Back up co-workers, work with various special projects or other tasks as assigned.

Requirements

• High school diploma or equivalent
• Four or more years of experience in business and general office environment

Nice To Haves

• Strong understanding of the business and perfected office skills
• Demonstrated administrative skills and acute attention to detail
• Strong reading, writing and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Strong personal computer skills and knowledge of other office equipment
• Well-developed verbal, grammatical, and written communication skills

Responsibilities

• daily review of system generated loan reports to identify exceptions and resolve or escalate issues
• Research and analyze borrower accounts based upon various Loan Servicing Processing queue tasks
• Manage time effectively, prioritize work appropriately and consistently meet deadlines.
• Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.
• Interprets and documents information from various sources within the company’s servicing system.
• Back up co-workers, work with various special projects or other tasks as assigned.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED