Performing Operations Support Associate

U.S. Bank National Association

2d • $20 - $24 • Onsite

About The Position

We are currently seeking a Performing Operations Support Associate 3 for our Special Loans team. This person will be responsible for the daily review of system generated loan reports to identify exceptions and resolve or escalate issues.

Requirements

• High school diploma or equivalent
• Four or more years of experience in business and general office environment

Nice To Haves

• Strong understanding of the business and perfected office skills
• Demonstrated administrative skills and acute attention to detail
• Strong reading, writing and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Strong personal computer skills and knowledge of other office equipment
• Well-developed verbal, grammatical, and written communication skills

Responsibilities

• Research and analyze borrower accounts based upon various Loan Servicing Processing queue tasks
• Manage time effectively, prioritize work appropriately and consistently meet deadlines.
• Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.
• Interprets and documents information from various sources within the company’s servicing system.
• Back up co-workers, work with various special projects or other tasks as assigned.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED