Bilingual Performing Loan Consultant

TEKsystems•Tempe, AZ

14d•$21 - $21•Onsite

About The Position

Onsite 5 days a week in Tempe, AZ - Bilingual Handling both inbound and outbound calls in a fast‑paced call center environment. Consultants will speak with homeowners who are past due on their mortgage, identify the reason for delinquency, and work with them to set up customized payment plans to bring their loan current. They'll also assist inbound callers with general mortgage servicing questions, process payments, and refer eligible customers to refinancing teams when appropriate. Throughout the day, documentation of interactions, meet performance goals, follow compliance standards, and represent the company professionally while delivering a high level of customer service.

Responsibilities

Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.
Develop workable payment solutions that satisfy both our clients/investors and our company.
Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.
Process homeowners’ mortgage payments.
Offer and refer eligible homeowners for refinancing opportunities to the Originations department
Achieve company performance goals.
Take part in continuous training in company policies/procedures and industry regulations.
Consistently represent the company in a positive and professional manner.
Performs related duties as assigned by supervisor.