Performing Arts Center General Manager

Mall of America•East Rutherford, NJ

About The Position

The Performing Arts Center General Manager is responsible for the overall administration, operations, and strategic direction of the center. This includes managing staff, overseeing event planning and execution, maintaining the facility, and ensuring financial sustainability. The role demands a dynamic leader with a passion for the arts, strong organizational skills, and the ability to foster community engagement.

Requirements

5+ years of experience in venue or event management.
Excellent leadership and coordination skills
Proficiency in financial management and ticketing software.
Excellent problem-solving and multitasking abilities.
Financial acumen and contract negotiation experience.
Knowledge of technical theater operations (lighting, sound, staging).
Knowledge of local laws and regulations
Ability to handle stress and stay organized under pressure
Ability to work flexible hours, including evenings and weekends.

Nice To Haves

Bachelor’s degree in Business, Hospitality, or Event Management (preferred).

Responsibilities

Oversee daily operations including scheduling, budgeting, and staff supervision.
Ensure the facility is safe, clean, and compliant with health and safety regulations.
Oversee Head of Production to ensure maintenance and performance of all technical equipment (lighting, sound, staging).
Oversee the setup and teardown of events, ensuring all equipment and facilities are in good working order.
Ensure the venue meets all local authority regulations, including licensing, health and safety, and noise restrictions
Monitor event progress and address any issues that arise during the event.
Ensure smooth day-to-day venue operations.
Manage operational aspects of the ticketing, merchandise, and venue concessions.
Hire, train, and supervise administrative, technical, and front-of-house staff.
Develop staff schedules and ensure adequate coverage for all events.
Coordinate with catering, sound, lighting, and other vendors.
Prepare and manage budgets, monitor financial performance, and ensure cost-effective operations.
Work with programming and partnerships departments to assist in any additional revenue generating opportunities.
Monitor revenue streams and control expenditures.
Handle contracts, insurance, and invoicing.
Ensure adherence to health, safety, and fire regulations.
Ensure all safety and security regulations are adhered to, implementing emergency plans as needed
Maintain cleanliness and functionality of the venue.
Coordinate the hiring and management of a senior marketing member of staff. Work closely with marketing department to ensure implementation of marketing strategies to promote events and increase attendance.
If required, represent the center in public and media engagements.
Maintain high standards of customer service.
Address guest complaints and feedback.
Meet sales targets by developing relationships with clients and following up on leads.
Conduct site tours for potential clients, showcasing the venue's features and capabilities.
Promote events via social media and marketing channels.
Contribute to long-term strategic goals aligned with the center’s mission.
Evaluate programs and operations regularly and adjust strategies as needed.
Prepare reports on venue performance, client feedback, and financial outcomes