Performance Operations Support Associate - Customer Service Research

US Bank•Oshkosh, WI

23d•$20 - $24•Onsite

About The Position

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job Description The Performance Operations Support Associate will be the Research Specialist who provides response to total requests from Call centers and other Business lines. They will obtain and update the Loan documentation. Responsible for providing a broad variety of administrative, operational and staff support services for an assigned group(s) or manager(s). Actively engaged in report writing, tracking and compiling; research, exception processing, data entry, record keeping, and/or data maintenance. Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures. May perform reviews and evaluations of work quality and productivity standards for assigned product line and/or work area. May have responsibility to review reports, loan files and other policies and procedures to promote quality execution of the loan operations functions and the related transactions that impact the financial statements. May use PC based software packages for word processing, graphics, spread sheets, databases, etc. Specified job duties may vary by area. This role has multiple levels, open to candidates with. The successful candidate will be hired for the level of the position that aligns with their experience. Please note that the salary range provided corresponds to the lowest level of the position posted.

Requirements

High school diploma or equivalent
Four or more years of experience in business and general office environment

Nice To Haves

Comprehensive understanding of the business and adept office skills
Demonstrated administrative skills and acute attention to detail
Strong reading, writing and mathematical skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to identify and resolve exceptions and to interpret data
Strong personal computer skills and knowledge of other office equipment
Well-developed verbal, grammatical, and written communication skills

Responsibilities

Actively engaged in report writing, tracking and compiling
research
exception processing
data entry
record keeping
data maintenance
Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures.
May perform reviews and evaluations of work quality and productivity standards for assigned product line and/or work area.
May have responsibility to review reports, loan files and other policies and procedures to promote quality execution of the loan operations functions and the related transactions that impact the financial statements.
May use PC based software packages for word processing, graphics, spread sheets, databases, etc.

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

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