Performance Operations Manager

Fanatics Betting & Gaming•Austin, TX

About The Position

Fanatics is building a leading global digital sports platform, igniting the passions of global sports fans and maximizing presence for hundreds of sports partners. They offer products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing fans to Buy, Collect, and Bet. The platform enables fans to buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet through its Sportsbook and iGaming platform. Fanatics boasts a database of over 100 million global sports fans, a global partner network with approximately 900 sports properties, 2,500 athletes and celebrities, 200 exclusive athletes, and over 2,000 retail locations. The company's more than 22,000 employees are dedicated to enhancing the fan experience. The Performance Operations Manager is responsible for the operational execution, systems administration, and continuous delivery of the company’s performance management programs. This role ensures performance processes run seamlessly, timelines are met, systems function accurately, and insights drive leadership decision-making. It is a hands-on, execution-focused role that requires leveraging AI and automation to drive efficiency, scale operations, and continuously improve how performance programs are delivered.

Requirements

3+ years of experience in HR programs, People Operations, or Performance Management
Hands-on experience administering Lattice (or similar platforms)
Experience leveraging AI tools to improve workflows, reporting, or content creation
Strong program management and execution skills
Experience building training content and facilitating live sessions
Exceptional attention to detail with the ability to manage multiple timelines
Strong communication and stakeholder management skills
A mindset of continuous improvement, automation, and operational excellence

Responsibilities

Execute performance programs (e.g., performance cycles, talent reviews, promotions, continuous feedback) with a focus on automation and scalability
Use AI tools to manage timelines, track progress, and proactively flag risks or delays
Coordinate communications using AI-assisted messaging and targeting to drive engagement and completion
Ensure high completion and compliance through data-driven nudges and insights
Serve as the subject matter expert for the performance platform
Configure and optimize systems with a focus on automation, integrations, and AI-enabled workflows
Partner with HRIS and vendors to implement smarter, more efficient system solutions
Ensure data accuracy and integrity, leveraging AI to identify anomalies or inconsistencies
Translate program design into scalable, system-driven experiences
Develop clear, engaging materials using AI to accelerate content creation and improve clarity
Design and deliver training that incorporates AI-enabled workflows and best practices
Ensure consistent understanding by leveraging AI to personalize and scale learning experiences
Produce dashboards and reporting (completion rates, rating distributions, calibration summaries)
Use AI to analyze trends, surface insights, and highlight risks proactively
Enable leaders and HRBPs with faster, deeper insights to support decision-making
Move beyond reporting to predictive insights and recommendations
Monitor program effectiveness using data and AI-driven insights
Identify opportunities to automate, simplify, and improve processes
Gather and synthesize feedback using AI to scale insights and accelerate iteration
Partner with People Business Partners, HR Operations, and L&D to embed AI-enabled ways of working
Support leaders and employees with clear, efficient, and tech-enabled guidance
Ensure seamless integration between performance, talent, and pay processes