Performance & Innovation Analyst

Salt Lake County • Salt Lake City, UT

1d • Hybrid

About The Position

Salt Lake County…A career with a purpose in the community you love! Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading. What it is like to work here: At Salt Lake County our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work life balance and room to grow and develop. Surround yourself with: Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live, work and have fun. Salt Lake County is about connecting people and championing our community. Community is more than a place….its our heart and service that bring us together. We encourage a work life balance: Working for Salt Lake County is more than just a paycheck. A career with /Salt Lake County includes several benefits and perks. We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days and one personal day every year. Additional Benefits include: Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees Health Savings account with a county contribution up to $1200/year, Flexible Spending Account 100% county-paid Long-Term Disability and Short-Term Disability option Professional Development including professional membership fees paid Tuition Reimbursement Plus: Onsite medical clinic and gym; pet insurance auto and home insurance and discounts at County facilities. For Benefits information Click HERE To estimate how much your pay and benefits could be worth use our Total Rewards Estimator JOB SUMMARY Supports Countywide performance management, continuous improvement, and innovation initiatives. This position provides analytical, technical, and project support and development to help County agencies improve business processes, service delivery, and outcomes using data-informed and evidence-based practices. The Analyst focuses on execution, coordination, analysis, and implementation of performance and process improvement initiatives.

Requirements

• Bachelor’s degree from an accredited college or university in Business Administration, Public Administration, Public Policy, Statistics, Economics, Human Psychology, Project Management, or other closely related field, plus four (4) years of related experience; OR an equivalent combination of related education and experience.
• Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.
• Knowledge of: Business process improvement principles and practices (e.g., LEAN, Six Sigma, A3, Design Thinking, etc.)
• Human-Centered Design and/or Human Factors practices
• Quantiative, qualitative, and statistical analysis
• Data privacy principles, data quality considerations, and responsible data use
• Data visualization and mapping tools
• SWOT analysis and SMART criteria
• Project management methodologies
• Developing and analyzing inputs, outputs, and outcomes when evaluating programs, projects, and policy
• Skills and Abilities to: Inspire innovation and continuous business process improvement across the County’s organization and strategically counteract resistance to change and innovation
• Communicate performance management vision and process improvement techniques to various audiences; convey results in concise, non-technical language
• Document processes, decisions, and lessons learned that support institutional knowledge and promote long-term adoption
• Think logically and systematically to solve complex problems
• Analyze business and technical processes and determine ways of making them more efficient
• Collaborate and work within a large organization or a local government
• Deliver presentations or trainings using accepted methods and techniques
• Work under pressure and meet tight deadlines
• Maintain confidentiality and professionalism

Nice To Haves

• UX/UI., LEAN, Six Sigma certification preferred.

Responsibilities

• Supports Countywide process improvement and innovation initiatives, applying structured methodologies to improve service delivery, operational efficiency, and customer experience.
• Partners with County agency leadership and staff to define outcomes, indicators, baselines, and performance measures, and establish methods for tracking and reporting progress.
• Assists with program evaluation by developing logic models, performance frameworks, and evaluation plans.
• Analyzes and maps business processes, workflows, and service journeys to identify root causes of inefficiency and opportunities for redesign.
• Applies design thinking and human-centered design methods (e.g., user research, journey mapping, facilitation, prototyping) to define problems and co-create solutions with internal and external stakeholders.
• Designs, supports, and evaluates pilot projects and tests of new processes, tools, or service delivery approaches, incorporating learning into scalable solutions.
• Facilitates and supports process improvement workshops, innovation labs, design sessions, and cross-functional stakeholder meetings.
• Develops non-technical tools and artifacts (e.g., process documentation, implementation guides, high-level dashboards or scorecards) to support adoption and sustainability of new processes.
• Develops standard operating procedures, templates, and guidance materials to operationalize redesigned processes and support consistent implementation.
• Supports project planning and coordination for improvement initiatives to include task tracking, timelines, deliverables, and status updates.
• Prepares clear, concise communications and documentation that translate analytical and technical concepts into accessible language for diverse audiences.
• Researches emerging service design, innovation, and process improvement practices and promotes organizational learning by documenting lessons learned and sharing best practices across County government.

Benefits

• We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days and one personal day every year.
• Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution
• Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees
• Health Savings account with a county contribution up to $1200/year, Flexible Spending Account
• 100% county-paid Long-Term Disability and Short-Term Disability option
• Professional Development including professional membership fees paid
• Tuition Reimbursement
• Onsite medical clinic and gym; pet insurance auto and home insurance and discounts at County facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees