Performance Improvement Manager OHS

FastMed•Raleigh, NC

About The Position

The Performance Improvement Manager - OHS oversees day-to-day clinical operations within occupational health services, partners with the Revenue Cycle Management (RCM) team, and leads training initiatives across OHS. This role ensures consistent performance across clinical staff, supports EMR optimization, and drives revenue recovery efforts. This position will play a critical role analyzing processes and performance within OHS to uncover inefficiencies and provide recommended improvements.

Requirements

At least 5 years of experience in OHS care delivery.
At least 2 years of EPIC Experience (certification preferred).
Process and results-oriented with strong analytical skills.
Proven cross-functional collaboration and performance management.
Excellent communication, presentation, and interpersonal skills.
Proficient in MS Office (Excel, Word, PowerPoint).
Self-directed, adaptable, and organized.
Strong problem-solving and decision-making abilities.
Effective time management and team coordination.
Willingness to travel within region as needed.

Nice To Haves

Bachelor’s degree in healthcare or management field of study or equivalent work experience within a healthcare setting.
EPIC Certification

Responsibilities

SERVE AS OHS OPERATIONS SUBJECT MATTER EXPERT AND PARTICIPATE IN LEADERSHIP MEETINGS.
LEAD EPIC OPTIMIZATION FOR OHS SERVICE LINES.
COLLABORATES CLOSELY WITH INTERNAL STAKEHOLDERS INCLUDING BUSINESS DEVELOPMENT, CUSTOMER CARE, CENTER MANAGERS, AND REGIONAL DIRECTORS TO GATHER REQUIREMENTS, MAP CURRENT OHS PROCESSES, AND DEVELOP OPTIMIZED WORKFLOWS
OVERSEE DEVELOPMENT AND DELIVERY OF OHS SPECIFIC STAFF TRAINING CONTENT IN COLLABORATION WITH THE TRAINING TEAM. HELP TRAIN OHS SPECIFIC PROCESSES ONSITE AT THE CENTER (AS NEEDED).
CREATE AN OPTIMIZED PROCESS AND WORKFLOW TO MANAGE CLINICAL STAFF CERTIFICATIONS (E.G., DOT PHYSICALS, DRUG/ALCOHOL TESTING) AND SUPPORT CENTER MANAGERS IN COORDINATION WITH CREDENTIALING AND HUMAN RESOURCES.
PROVIDE CERTIFICATIONS AS NEEDED DURING OHS SERVICE LINE AUDITS.
LEAD OHS SERVICE LINE RELATED AUDITS
LEAD PERFORMANCE IMPROVEMENT FOR ESCREEN METRICS AND CENTER OF EXCELLENCE PROGRAM.
ADMINISTER EMPLOYEE ENROLLMENT AND MAINTENANCE IN THE ESCREEN SYSTEM.
PROVIDE REAL-TIME SUPPORT TO CLINICAL STAFF FOR OHS OPERATIONAL ISSUES.
MANAGE COWORK SYSTEM AND VENDOR RELATIONSHIP FOR EPS BILLING
MAXIMIZE EPS REVENUE RECOVERY, FOCUSING ON AGED ACCOUNTS AND DENIAL PREVENTION.
MAINTAIN OPEN COMMUNICATION WITH REVENUE CYCLE AND CLINIC LEADERSHIP TEAMS.
OHS LIAISON BETWEEN RCM TO IMPROVE OHS BILLING PRACTICE.
COORDINATE WITH REGIONAL DIRECTORS (RDOS) ON DELIVERY AND PROBLEM SOLVING OF THE OHS SERVICE LINE
COORDINATE WITH THE OHS MEDICAL DIRECTOR TO RESOLVE CLIENT AND CLINICAL ISSUES.
ASSIST OHS MEDICAL DIRECTOR TO ENSURE NEW PROVIDER HIRES COMPLETE WORK COMP TRAINING CURRICULUM.
MANAGE AND COORDINATE OHS EQUIPMENT AND EPS SERVICES AND ASSIST CLINIC STAFF TO ENSURE CONSISTENT AVAILABILITY.
PERFORM OTHER DUTIES AS ASSIGNED.