Performance Improvement Coordinator

Ochsner Health•New Orleans, LA

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job manages and integrates a comprehensive performance improvement program to achieve results in quality, safety, infection prevention, and continuous readiness for our specialty care facilities. Serves as a quality liaison, fostering collaborative working relationships with leaders throughout the ambulatory, specialty hospitals, and post-acute care settings, in conducting activities to improve patient outcomes by developing and implementing quality systems and processes in alignment with the system strategic goals. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

Associates degree in healthcare or related field.
5 years of related experience in healthcare or quality improvement.
Knowledge of regulatory and accrediting standards.
General knowledge and understanding of the principles and theories of quality management and continuous quality improvement.
Expert knowledge of common statistical programs, spreadsheet and database management and word processing.
Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Must have computer skills and dexterity required for data entry and retrieval of information.
Proficiency in using computers, software, and web-based applications.
Excellent organizational and time management skills and presentation and facilitation capabilities.
Strong team management and interpersonal skills.
Ability to travel throughout and between facilities.

Nice To Haves

Bachelor’s degree in a healthcare or related field.

Responsibilities

Coordinates, integrates, and facilitates the wide Quality Assurance and Performance Improvement program and plan.
Serves as a quality liaison for the model of implementation for quality improvement, patient safety, infection prevention and continuous readiness program.
Analyzes and reports on quality performance and issues.
Manages performance improvement projects and ensures the projects support organizational and departmental goals.
Serves as an active participatory member and/or consultant on pertinent committees.
Supports compliance and continuous readiness with the Centers for Medicare and Medicaid Services (CMS), The Joint Commission standards and regulations of all accrediting, licensing, and reviewing bodies.
Assists with the evaluation of the program and the annual plan and goals development.
Travel to ambulatory/ specialty care hospitals/ post- acute sites to attend in-person meetings, conduct appropriate audits and rounds, assist with survey management and response and any required performance improvement related activities.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.