Performance Health Coach

Cenegenics•Atlanta, GA

1h•Onsite

About The Position

This is a dual role in which the individual will act as both the onsite Performance Health Coach (PHC) and Member Experience Coordinator (MEX). Acting as the initial point of contact for our clients (patients), your primary role is to ensure our patients have an exceptional 5-star experience. Wearing your PHC hat, you are responsible for educating our members on proper nutrition and exercise regimens based on individual health and lifestyle assessments, current laboratory findings, and results of on-site diagnostic studies. Key responsibilities include completing initial consultations with each patient, revising the patient’s intake forms to create a custom approach to their dietary and exercise regimen, managing patient interactions via various communication methods including health coach application, SMS messaging systems and video conferencing to provide health, nutrition and exercise consultations and support for our growing patient base. As MEX, you are responsible for tracking and scheduling consultations for follow up appointments, meeting with Center physicians, PHCs and Clients (patients), answering phones, emails/texts, ordering patient lunches and assisting in the closing-out of consultations to deliver a seamless client experience. This role will be a clinical liaison working with the physician and patients on our comprehensive healthcare memberships, where upselling, enthusiasm, ambition play a critical role for this position to increase member acquisition and retain the current patient base. This position is a key driver in member satisfaction as it relates to the business and sales/retail components, processing patient requests and maintaining files with our Electronic Medical Record (EMR).

Requirements

Bachelor’s degree in Nutrition, Exercise Science, Physiology, Biochemistry, Health Science, Kinesiology or related field or equivalent experience
CPR/AED/First Aid Certification
At least five years of health-related teaching or coaching experience as a Personal Trainer, Fitness Instructor, Coach, or Nutrition Counselor
Ability to maintain strict confidentiality regarding sensitive patient information and proprietary information
Passionate about longevity, healthy aging, healthcare and committed to personal self-care, healthy lifestyle, and personal growth
A relationship builder with high EQ and collaboration skills that allow you to be effective at influencing a variety of stakeholders, including physicians
A communicator, motivating health coach with exceptional clinical knowledge in the health and wellness space especially with regard to proper supplementation and in nutrition and exercise consultations
Demonstrate a self-starter mentality with a roll of your sleeves and get things done, making tangible impacts to our collective success (nothing is beneath you)
Relentlessly focused on optimization (entrepreneurial spirit), reaching our goals
Must possess judgment, strong work ethic, professionalism, and integrity
Understanding of basic math functions including division, multiplication, and percentages
Punctual attendance and ensures work responsibilities are covered when absent
Demonstrated accuracy and thoroughness in execution of assigned tasks

Nice To Haves

American College of Sports Medicine (ACSM) Certification (preferred)
2+ years of client and/or patient facing sales/retail or service industry experience, with demonstrated responsibilities within administrative or operational support roles (nice to have)
Certified Medical Assistant (CMA) certification (nice to have)
Familiarity with HIPAA compliance and healthcare best practices (nice to have)

Responsibilities

Prepare summary sheet of lifestyle recommendations based on health & lifestyle questionnaire and labs, addressing any key concerns
Educate members on the importance of nutraceuticals and recommend supplementation based on their personal goals, health history, and lab results
Assess current eating habits and educate members on proper nutrition based on Cenegenics recommendations and protocols
Conduct fitness assessments to include body composition, cardiovascular endurance, muscular strength and endurance, flexibility, balance/posture and core strength
Educate members on the importance of weight training, cardiovascular activities, flexibility and balance. Design/refine their current program to coincide with medical management program while maintaining regular follow-up communication
Maintain patient information in compliance with HIPAA regulations and state and federal statutes regarding the retention and storage of Protected Health Information (PHI)
Complete program close/conversion process and any changes as needed per the center physician
Receive and process all orders from patients. i.e., Prescription and/or over the counter (OTCs)/(Nutraceuticals)
Maintains calendar appointments in accordance with the center team
Office maintenance and coordination to include: arranging office repairs and compliance with vendors, managing pick-ups/ deliveries, ordering and refilling office supplies (i.e. patient snacks, restroom supplies, etc.) and ensuring the office is presentable to all patients at all times. This may entail emptying trash and light housekeeping duties throughout the office
Track consultations and take appropriate action when there is no response
Perform admin tasks such as scanning, filing, data entry, and answering phones
Schedule lab reviews and patient follow-ups virtually and/or in-person
Educates patients by providing medication and diet information and instructions; answering questions in conjunction with physician
Completes records by recording patient examination, treatment, and test results
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
Enhances Center reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Handling medications such as counting, recording the number of doses given to patients or doctors and explaining how to take medications
Ensure assigned center is exceeding sales targets, with responsibility for direct oversight and selling/education in support of center goals
Optimize in-store merchandising and brand presentation. Conduct regular inventory checks and elevate any issues to leadership as needed