Performance Excellence Specialist 1

U.S. Bank National Association • Salt Lake City, UT

52d • Hybrid

About The Position

The Performance Excellence Specialist actively participates in the development, diagnosis, execution and implementation of retail banking strategies, processes and tools specific to how retail employees engage U.S. Bank clients to help understand their needs and recommend appropriate solutions. Additionally, the Performance Excellence Specialist leverages influence and data to drive continuous improvements to existing and new programs. They work with the markets to drive a high level of performance by curating and executing a targeted plan to address performance improvement. They may collaborate with other departments to provide innovative solutions to complex problems within the Consumer and Business Banking organization. This role is hybrid. Team members who are in a hybrid role typically spend two - three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days. Travel: 30-40%
Note: This position will support branches located in Utah, Wyoming and Idaho.

Requirements

• Bachelor’s Degree or the equivalent work experience
• Five years relevant experience in retail banking management, overseeing multiple branches within a geographic area

Nice To Haves

• Strong understanding and application of Performance Improvement skills
• Thorough understanding of banking regulations and policies
• Thorough knowledge of U.S. Bank's products, services and operations
• Ability to interact effectively with all levels of management
• Excellent project management and financial skills
• Strong analytical, planning and organizational skills
• Excellent verbal and written communication and presentation skills

Responsibilities

• Facilitates key strategic performance improvement activities to drive achievement of organizational goals.
• Translates overarching Sales Effectiveness strategy into tactical deliverables.
• Analyzes performance results and identifies trends to formulate and recommend an appropriate performance improvement approach
• Evaluates and identifies the current and emerging skills, competencies and behaviors required to achieve desired results and prepares for future talent needs.
• Partners with the Market Leaders and Retail teams to implement consumer focused strategies that result in meaningful customer relationships.
• Comfortable in a matrix reporting relationship.
• Takes appropriate steps to follow up on issues identified either through data analysis or field visits.
• Demonstrates subject matter expertise and insights into the use of training and recognition activities occurring in the market.
• Demonstrates proficiency in applying principles, concepts, and techniques of quality/performance improvement.
• Ability to quickly develop and maintain productive relationships with assigned employee group.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees