Performance Excellence Specialist 1

U.S. Bank National Association•Salt Lake City, UT

13d•Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Performance Excellence Specialist actively participates in the development, diagnosis, execution and implementation of retail banking strategies, processes and tools specific to how retail employees engage U.S. Bank clients to help understand their needs and recommend appropriate solutions. Additionally, the Performance Excellence Specialist leverages influence and data to drive continuous improvements to existing and new programs. They work with the markets to drive a high level of performance by curating and executing a targeted plan to address performance improvement. They may collaborate with other departments to provide innovative solutions to complex problems within the Consumer and Business Banking organization. This role is hybrid. Team members who are in a hybrid role typically spend two - three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days. Travel: 30-40% Note: This position will support branches located in Utah, Wyoming and Idaho.

Requirements

Bachelor’s Degree or the equivalent work experience
Five years relevant experience in retail banking management, overseeing multiple branches within a geographic area

Nice To Haves

Strong understanding and application of Performance Improvement skills
Thorough understanding of banking regulations and policies
Thorough knowledge of U.S. Bank's products, services and operations
Ability to interact effectively with all levels of management
Excellent project management and financial skills
Strong analytical, planning and organizational skills
Excellent verbal and written communication and presentation skills

Responsibilities

Facilitates key strategic performance improvement activities to drive achievement of organizational goals.
Translates overarching Sales Effectiveness strategy into tactical deliverables.
Analyzes performance results and identifies trends to formulate and recommend an appropriate performance improvement approach
Evaluates and identifies the current and emerging skills, competencies and behaviors required to achieve desired results and prepares for future talent needs.
Partners with the Market Leaders and Retail teams to implement consumer focused strategies that result in meaningful customer relationships.
Comfortable in a matrix reporting relationship.
Takes appropriate steps to follow up on issues identified either through data analysis or field visits.
Demonstrates subject matter expertise and insights into the use of training and recognition activities occurring in the market.
Demonstrates proficiency in applying principles, concepts, and techniques of quality/performance improvement.
Ability to quickly develop and maintain productive relationships with assigned employee group.

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

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