Blue Cross Blue Shield of Kansas-posted 7 months ago
$83,280 - $99,000/Yr
Full-time • Entry Level
Hybrid • Topeka, KS
Insurance Carriers and Related Activities

Reporting to the Manager of Research and Insights, the Performance Data Analyst is responsible for identifying, extracting, organizing, storing, modeling, analyzing, and reporting data to support Marketing initiatives, Customer Experience (CX) initiatives, and Divisional initiatives. The primary focus of this role is to create and frame business scenarios that are meaningful and impact critical issues, aiding in process improvement and decision-making. This position involves designing and maintaining an effective approach to uncover valuable insights from large, rich datasets sourced from both internal and external origins. Additionally, the role includes the development of quantitative metrics and analysis, ensuring that the latest industry best practice metrics are considered, along with metrics and measures important to the marketing unit, the customer experience unit, and their stakeholders. The Performance Data Analyst collaborates with subject matter experts and managers to select relevant sources of information. This position is eligible to work onsite, remote or hybrid (9 or more days a month on site) in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.

  • Identify, extract, organize, store, analyze, report, and model data from both internal and external sources to support Marketing and Customer Experience (CX) initiatives.
  • Process, cleanse, and verify the integrity of data used for analysis, and extend company data with third-party sources as needed.
  • Organize and maintain databases with data joined across multiple sources, ensuring accuracy and validity of information displayed.
  • Create and maintain reporting and dashboard visualizations using tools like Power BI and Tableau to support data-driven decision-making by division leaders.
  • Analyze external and internal customer data and marketing data using database queries (SQL), spreadsheet (Excel) models, web analytics tools (Adobe Analytics), and statistical analysis tools (Python, R, SPSS).
  • Provide actionable overall marketing, customer, and division data insights to address key strategic questions and track, report, and analyze the performance of customer experience and marketing activities.
  • Evaluate customer interaction behavior and feedback to provide insights and recommendations for further enhancements to the overall customer experience.
  • Model and frame business scenarios that impact critical customer-facing issues and help navigate process improvements/decisions.
  • Implement automated processes for data efficiency and create PowerPoint presentations to provide analytical insights for various customer experience and marketing stakeholders.
  • Serve as data subject matter expert for marketing data, customer sentiment, interactivity data, and maintain an expert understanding of analytics software.
  • Bachelor's degree in research, analytics, marketing, statistics, health informatics, or a related field.
  • In lieu of a degree, a minimum of 5 years of progressively responsible and relevant experience in data analysis, customer research, healthcare analytics, or digital experience analytics is required.
  • Minimum two years of experience using data analytics software such as Power BI, Tableau, SPSS, R, or Python.
  • An intermediate level understanding of database management, SQL, ETL processes, data extraction tools, and data modeling is required.
  • Experience presenting data insights through storytelling, visualizations, and professional deck development tailored to diverse audiences.
  • A strong understanding of the healthcare industry is highly preferred.
  • Demonstrated experience in managing customer journeys and building a 360-degree customer view is highly preferred.
  • Proven ability to gather business requirements to inform dashboard development is highly preferred.
  • Experience with Adobe Customer Journey Analytics or Qualtrics is preferred.
  • Incentive pay program (EPIP)
  • Health/Vision/Dental insurance
  • 6 weeks paid parental leave for new mothers and fathers
  • Fertility/Adoption assistance
  • 2 weeks paid caregiver leave
  • 5% 401(k) plan matching
  • Tuition reimbursement
  • Health & fitness benefits, discounts and resources
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