Performance Consultant

VEHLO•Knoxville, TN

2d•$1 - $2

About The Position

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever. Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

Requirements

5+ years of experience working across multiple internal roles within a dealership, especially Used Car Department operations. This should include the Service Department staff, detail, 3rd party/Cosmetic Vendors and Body Shops
Be able to confidently communicate between departments as there may be times that warrant “mediation”
Experience in SOP, process analysis, and problem solving
Excellent verbal and written communication skills
Proficiency in CRM tools
Auto Dealership Management Experience
Direct experience in automotive reconditioning
Six Sigma and Lean Manufacturing certification

Responsibilities

Evaluates systems and conducts store level performance reviews as requested by dealership staff and/or internal requests
Pinpoint bottlenecks in the processes of these stores and provide guidance to best resolve said bottlenecks
Provides direct process evaluation and best practice review.
Create and send monthly Automotive Group Reports after analysis to designated recipients.
Offer virtual and on-site consultations on fixed operations and variable operations coaching successful best practices
Host webinars, workshops, 20 group presentations, and other media forums for customers to train on best practices and software feature usage

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