Performance Coach

ROM TECHNOLOGIES INC • Clearwater, FL

7d • Onsite

About The Position

Improve execution quality across administrative functions, including Patient Access, Order Entry, Billing, Denials, Collections, and Compliance. Translate Analyst insights into targeted coaching interventions that reduce defects, strengthen compliance, and accelerate reimbursement. Operate as a hands-on performance coach who partners closely with functional managers and supervisors to reinforce coaching discipline, sustain standards, and align daily execution to ROMTech’s rhythm of business.

Requirements

• Bachelor’s degree or equivalent experience in Healthcare Administration, Business, or related field
• 5+ years of experience in Revenue Cycle Management, Patient Access leadership, or administrative operations within healthcare or MedTech
• Demonstrated experience coaching staff in billing, collections, or compliance-heavy environments
• Working knowledge of Medicare, Medicaid, and commercial payer standards, including timely filing rules and audit requirements
• Trusted advisor to frontline staff and supervisors
• Direct, credible, and disciplined in feedback delivery
• Strong root-cause orientation with deep process fluency
• Comfortable operating without perfect structure and helping establish standards
• Coaching-first mindset focused on accountability and reinforcement

Nice To Haves

• Exposure to Lean, Six Sigma, or operational excellence frameworks preferred

Responsibilities

• Individual Coaching and Manager Partnership Deliver 1:1 coaching sessions with RCM and Access staff to close execution gaps tied to defects, delays, and compliance risk Partner with supervisors and managers to reinforce coaching frameworks, inspection routines, and accountability expectations Support managers in developing coaching capability so performance improvements are sustained through frontline leadership
• Dedicated Coverage Primary focus on Revenue Cycle Management, including eligibility verification, billing accuracy, denials management, collections, and compliance Expand coverage into Patient Access, Order Entry, Scheduling, and Delivery operations as enterprise performance priorities evolve
• Execution Frameworks Develop and apply coaching playbooks, checklists, and inspection standards for high-risk tasks such as eligibility checks, prior authorizations, claim submissions, denial prevention, and refund processing Support competency validation and recertification cycles as part of the broader rhythm of the business Partner with Training and Quality to reinforce compliance and documentation standards, ensuring coaching focuses on applied execution rather than duplicating training content
• Closing the Loop Validate Analyst findings through workflow audits, file reviews, and frontline observation Translate defect patterns (e.g., eligibility misses, late charges, denial trends) into targeted coaching actions that result in measurable performance improvement Track behavior change and confirm impact through downstream operational metrics
• Cross-Functional Partnerships Collaborate with RCM leadership, Patient Access leads, Finance, Delivery Operations, and Compliance Coordinate with Training, Quality, and HR to align coaching efforts with competency standards and performance expectations Serve as a feedback conduit between frontline execution and leadership decision-making

What This Job Offers

• Job Type: Full-time