Per Diem - RN, Care Advisor – Triage

Chapters Health System • FL

123d

About The Position

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! The RN, Triage provides telephonic support to patients and families. The RN, Triage will establish and maintain positive relationships with team members, patients/families and referral resources.

Requirements

• Current Florida or multi-state license to practice as an RN.
• Ability to apply for/obtain multi-state RN license within 30 days of hire, if not already a holder of a multi-state license.
• Minimum of one (1) year nursing experience; hospice or hospital experience preferred.
• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system.
• Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred.
• Reliable transportation to meet patients’ needs.
• Excellent critical decision making and problem-solving skills.
• Excellent clinical and assessment skills.
• Ability to use equipment with visual and auditory mechanisms.
• Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines.
• Ability to effectively handle stressful situations professionally and calmly with exceptional customer service.
• Strong patient service skills.
• Information seeking / probing skills.
• Accurate knowledge transfer.
• Listening, understanding, and responding.
• Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits.
• Ability to work in a cooperative team environment.
• Able to exhibit a sense of urgency in daily work activities.
• Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills.
• Available to work shifts to accommodate extended hours of operation as scheduled.
• Ability to perform sedentary work with frequent interruptions.
• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
• Ability to perform the essential functions and physical requirements of the job with or without reasonable accommodations.

Responsibilities

• Triages after-hours phone calls and ensures that callers’ needs are met efficiently using excellent customer service skills.
• Provides telephone advice and education for patient needs.
• Responsible for the timely, courteous, and effective handling of all telephone inquiries related to Chapters Health System’s services.
• Positively promotes and clearly explains benefits of Chapters Health System’s services.
• Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data.
• Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR).
• Provides reassurance on the phone to patients and families.
• Assists in finding solutions to their questions and/or recognizes the need for an in person visit.
• Coordinates in person visit when needed/or requested.
• Assists the patient and family to achieve the desired comfort levels.
• Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.
• Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).
• Reports technical issues not caused by the company equipment or network to leadership immediately.
• May be required to report to work at a location designated by the company during emergencies.
• Performs other duties as assigned.

What This Job Offers

• Number of Employees: 1,001-5,000 employees