Per Diem Registration Representative

UnitedHealth Group • Bangor, ME

277d • $16 - $28 • Onsite

About The Position

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together. Registration Representatives are often the first point of contact upon patient arrival and are required to have excellent customer service skills. This position will input patient information received in person or over the phone, to update the hospital system for patient demographic, insurance, financial obligation, or appointment related data for a variety of practice and hospital services. This position is a per diem role. Employees are required to work any variable schedule including the flexibility to work on a mixture of days, evenings, overnights, weekends, and rotating holidays supporting our 24/7 operations. Additional information will be provided during the interview process. Our office is located at Northern Light Eastern Maine Medical Center, 489 State St, Bangor, ME, 04401. We offer 2 - 3 weeks of paid training. The hours during training will be based on your schedule or will be discussed on your first day of employment. Training will be conducted on-site.

Requirements

• High School Diploma/GED (or higher)
• 6+ months of experience in an office setting, customer service setting (over the phone OR face to face), phone support role, or call center environment
• Beginner level of proficiency with Windows applications
• Ability to work on a per diem basis within a 24/7 operation, including day shifts, weekends and overnight shifts
• Ability to work a minimum of 12 hours per month
• Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season
• Must be 18 years of age OR older

Nice To Haves

• 1+ years of registration experience in a hospital OR medical setting
• Understanding of medical terminology
• Working knowledge of insurance policies and procedures and patient care settings
• Previous experience working for Northern Light Health

Responsibilities

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file, Photocopies / scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and / or protocol when involved or observed
• May perform other duties upon request

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED