Per Diem Patient Access Representative Associate

UnitedHealth Group • Faribault, MN

84d • $16 - $27 • Onsite

About The Position

As a Per Diem Patient Access Representative Associate at Optum, you will provide essential support to the Allina Health account. Your role will involve greeting and welcoming patients, collecting demographic and financial data, and entering this information into an electronic medical record. You will play a crucial part in improving health outcomes by connecting patients with the necessary care and resources. This position offers a culture guided by diversity and inclusion, with opportunities for career development and making a positive impact on the communities served.

Requirements

• 6+ months of customer service experience in an office/hospital setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work every 3rd Saturday & Sunday
• Ability to work every 3rd Holiday
• Ability to work on a per diem basis within any of the following shifts including weekends/holidays: Day Shift, Evening Shift, Night Shift
• Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire in alignment with the training schedule
• Must be 18 years of age or older

Nice To Haves

• Revenue Cycle experience
• General office experience
• Epic experience

Responsibilities

• Greets and welcomes patients in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete appropriate paperwork
• Directs patients to their appointment or procedure
• Documents any issues and resolutions in electronic medical record
• Uses resources, tools, and procedures to complete registration for complex accounts
• May assist in scheduling add-on appointments
• Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains it to patients if necessary
• Collects co-pay or deductibles
• Assists and counsels patients with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Uses resources, tools, and procedures to complete accounts in assigned work queues
• Assists patients in completion of request for information forms and submits to appropriate department

Benefits

• $750 sign-on bonus for external applicants
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed