Per Diem Patient Access Representative Associate

UnitedHealth Group • MN

83d • $16 - $27

About The Position

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Requirements

• 6+ months of customer service experience in an office/hospital setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work every 3rd Saturday & Sunday
• Ability to work every 3rd Holiday
• Ability to work on a per diem basis within any of the following shifts including weekends/holidays: Day Shift: 8.5-hour shift starting anywhere between 5:30am-10:00am, Evening Shift: 8.5-hour shift starting between 2:30pm, 3:00pm or 7:00pm, Night Shift: 11:00pm – 7:30am
• Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire in alignment with the training schedule
• Must be 18 years of age or older

Nice To Haves

• Revenue Cycle experience
• General office experience
• Epic experience

Responsibilities

• Greets and welcomes patient in person
• Collects demographic and insurance information
• Checks in and interviews patient to complete appropriate paperwork
• Directs patient to their appointment or procedure
• Documents any issues and resolutions in electronic medical record
• Uses resources, tools and procedure to complete registration for complex accounts
• May assist in scheduling add-on appointments
• Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles
• Assists and counsels patient with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Uses resources, tools and procedures to complete accounts in assigned work queues
• Assists patient in completion of request for information forms and submits to appropriate department

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees