III-Primary Care-Kelsey Seybold Clinic: Atascocita

UnitedHealth Group•Humble, TX

11h•$16 - $32•Onsite

About The Position

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. Per Diem Medical Assistant provides supportive patient care functions for an assigned clinical area, under the supervision of a Physician, Registered Nurse or Licensed Vocational Nurse, ensuring the safety and comfort of patients and families according to legal, organizational and professional standards. Some duties may be delegated to the MA by the physician or RN.

Requirements

High School diploma or GED from an accredited program
Graduate from an accredited Medical Assistant program or school and 1+ years of directly related experience as a medical assistant OR Successful completion of an externship at Kelsey-Seybold Clinic
BLS certified
Those hired into this position must complete the review/skill validation program within 90 days of hire
Computer experience
Proven ability to use equipment and related supplies for selected patient population
Basic Medical/Nursing terminology

Nice To Haves

Ambulatory Care experience
EPIC experience
Proven windows bases computer skills

Responsibilities

Review doctor's schedule, abstract as needed, print PVS for each patient and request other relevant information needed for patient's visit that day
Prepares and submits patient documents for scanning
Monitor assigned in basket and complete work as needed-Overdue Results/Letters
Schedule appointments and assist patient with specialty referrals and radiology testing
Provide pre-printed patient educational material as directed by provider
Proper disposal of confidential patient information - daily
Follows HIPAA policy and procedures regarding patient confidentiality
Monitor in basket for orders placed by physician and perform tasks that need to be completed (i.e. waived testing, EKG's, specimen collection, spirometry, hearing, vision); reports and accurately documents patient response
Document observations related to health status and report findings
Rooms patients on arrival as rooms become available:
Obtain patient’s demographic information, history, chief complaint
Verify patient allergies and documents vital signs per policy
Reconcile medication list with patient at each visit and update preferred pharmacy
Documents patient education to include patient's learning method, preferred language, if needs an interpreter and ability to read, and include appropriate education for office visit
Complete questionnaires when appropriate (i.e. lead, TB, flu, New Patient Intake)
Prepares patient and room for physician visit
Assist physician with preparing patient for examination & minor office procedures
Perform activities of daily living on patients as needed (i.e. emptying ostomy bags, changing adult and pediatric diapers)
Transport patient within facility as needed
Performs/Obtains: EKG, Waived Testing (Capillary Blood Glucose, Hemocult, Urine Pregnancy), Hearing & Vision Testing, Sterilization of Instruments,
Collects & prepares lab specimens (Urinalysis, Pap Smear, Biopsy, Cultures) and transports to lab
Perform CPR as needed and assist during times of emergency
Monitor supplies, medications and forms and notifies appropriate staff when reorder needed
Remove and tag broken equipment and notifies coordinator, supervisor, or manager
Cleans exam rooms daily and documents on log
Monitors supplies for expiration date and restock to par levels
Perform sterilization of instruments and complete logs (assignment based on completion of sterilization class and delegation by appropriate nursing staff)
Attends staff meetings
Maintain a clean and organized work area with a minimum of personal items
Complete daily logs as assigned by nursing staff:
Waived testing (i.e. glucometer, urine dipstick and urine pregnancy logs) CLIA standards
Refrigerator and room temperature logs
Eye wash station
Other QA logs
Performs accurate, legal, & ethical documentation
Maintain patient confidentiality
Practice OSHA safety standards with proper disposal of biohazard waste
Uses frequent hand washing or hand sanitizer (up to 10 times before have to wash hands with soap and water, unless hands visibly soiled) to prevent and control the spread of disease within the clinical setting
Uses gloves and PPE as needed
Uses aseptic or sterile technique as needed
Verify equipment has a current PM label before use
Identifies and reports potential barriers for the safe provision of patient care and maintains a safe patient environment.
Works with patients to achieve excellent customer service and high levels of satisfaction
Practices mutual respect among all members of the healthcare team
Works with other staff to promote an efficient and effective healthcare team
Demonstrates Kelsey-Seybold’s Mission and Values
Meets both Clinic and individual Customer Service goals and standards by maintaining 90%25 or greater of excellence in customer service
Provides age appropriate interactions. (See text box at end of this JD) Telephone Etiquette
Answer and direct incoming calls to appropriate staff using a caring non-rushed tone
Identify clinic, department, name and job title in health care team
Ensure accurate information is obtained and communicated to licensed team members
Report and provide documentation of all complaints to coordinator, supervisor, manager or Clinic Administrator
Utilize warm transfer process when redirecting patient to ensure needs are met
Demonstrates prudent use of resources. Minimizes wasteful actions.
Assists with maintaining equipment according to manufacturer’s recommendation
Reports to coordinator, supervisor, manager, or clinic administrator the need for over-time and obtains approval
Contributes and participates in the department and clinic process improvement plans. (PDSA)
Supports initiatives related to meeting AAAHC and other accrediting standards
Follows all safety standards for patients, employees and visitors
Recognizes and adheres to National Patient Safety Goals