Per Diem Financial Counselor

UnitedHealth Group•Kentfield, CA

7d•$18 - $32•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. This position is per diem, as needed. Employees are required to work Mondays and Tuesday and to have flexibility to work any of our other shifts schedules Monday - Friday. It may be necessary, given the business need, to work occasional weekends. Candidate must be able to train for 2 weeks - Monday - Friday - 7 AM - 3:30 PM. Location - 250 Bon Air Rd, Greenbrae, CA 94904 The Per Diem Financial Counselor is responsible for assisting patients with navigating their insurance benefits, cost of service and financial assistance needs. Individuals in this role serve as a liaison between medical staff, patient financial services, insurance payers, patients, family members and other team members to ensure excellent patient care. This includes, but is not limited to the information outlined below: Insurance Verification of insurance eligibility, benefits, and authorizations Notifying insurance payers of patient admissions Ensure appropriate insurance coverage is listed within a patient's account Financial Assistance Point of contact for uninsured patients Collaborate with Patient Financial Services and Med Data to screen patients for financial assistance Provide estimates to patients for upcoming/current services Collections Contact patients prior to their procedures and collect payments Work with patients to set up payment plans and loan programs Act as a liaison between patients and BCH upper management to create special payment arrangements Customer Service Collect confidential and sensitive information in a respectful manner Assist patients, departments and providers with eligibility, benefits and authorization questions and cost information Remain knowledgeable with changing workflows Training Orienting and onboarding new team members Testing and developing new workflows Updating reference guides as needed Collaborating with department trainers on new materials and training strategies Leadership Navigate difficult conversations resourcefully and respectfully Communicate protocols and complex terminology in a manner easy to understand Motivate teammates to achieve goals set by department Complete Revenue Cycle Overview Training to Include: Basic understanding of how each part of the Revenue Cycle is integrated Shadow multiple parts of the Revenue Cycle (Scheduling, Authorizations, Registration, Billing) Ability to direct patients to the appropriate resource for questions regarding scheduling, authorizations, billing etc. Teach new hires Revenue Cycle Basics and how their job impacts the cycle overall Primary Responsibilities: Greeting & registering patients Responsible for obtaining all demographics and insurance information Point of service collections Authorizations / NOA's from patients (or their representatives) and physicians in a courteous and efficient manner for billing Providing general information support Answering phones Other duties pertinent to optimal patient experience, patient flow and efficient staff utilization are also expected You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma/GED (or higher)
1+ years of customer service experience
1+ years of experience in an office or medical environment
Ability to work Mondays and Tuesdays
Ability to complete 2 weeks of training Monday - Friday 7 AM - 3:30 PM
Access to reliable transportation & valid US driver's license

Nice To Haves

Excellent computer skills to include Microsoft Outlook, (scheduling meetings and sending e-mails), Microsoft Word (create and send documents) and ability to navigate Window and have excellent keyboarding skills
Knowledge of insurance, coding, authorizations and revenue cycle
Knowledge of medical terminology
Comfortable handing cash transactions
Comfortable with Electronic Medical Records
Oral and Written Communication Skills
Confidentiality
Multi-tasking
Listening
Integrity
Attention to detail
Problem Solving
Able to use common office equipment with ease (credit care machines, copies/ scanners)

Responsibilities

Insurance Verification of insurance eligibility, benefits, and authorizations
Notifying insurance payers of patient admissions
Ensure appropriate insurance coverage is listed within a patient's account
Point of contact for uninsured patients
Collaborate with Patient Financial Services and Med Data to screen patients for financial assistance
Provide estimates to patients for upcoming/current services
Contact patients prior to their procedures and collect payments
Work with patients to set up payment plans and loan programs
Act as a liaison between patients and BCH upper management to create special payment arrangements
Collect confidential and sensitive information in a respectful manner
Assist patients, departments and providers with eligibility, benefits and authorization questions and cost information
Remain knowledgeable with changing workflows
Orienting and onboarding new team members
Testing and developing new workflows
Updating reference guides as needed
Collaborating with department trainers on new materials and training strategies
Navigate difficult conversations resourcefully and respectfully
Communicate protocols and complex terminology in a manner easy to understand
Motivate teammates to achieve goals set by department
Complete Revenue Cycle Overview Training to Include: Basic understanding of how each part of the Revenue Cycle is integrated
Shadow multiple parts of the Revenue Cycle (Scheduling, Authorizations, Registration, Billing)
Ability to direct patients to the appropriate resource for questions regarding scheduling, authorizations, billing etc.
Teach new hires Revenue Cycle Basics and how their job impacts the cycle overall
Greeting & registering patients
Responsible for obtaining all demographics and insurance information
Point of service collections
Authorizations / NOA's from patients (or their representatives) and physicians in a courteous and efficient manner for billing
Providing general information support
Answering phones
Other duties pertinent to optimal patient experience, patient flow and efficient staff utilization are also expected