Per Diem Financial Counselor (Patient Access)

UnitedHealth Group • Bangor, ME

285d • $16 - $33 • Remote

About The Position

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together. The Financial Counselor (Patient Access) primary function is to ensure a constant and reliable cash flow, maximize revenue collections, minimize Accounts Receivable losses (bad debt) and promote excellent public relations. The Financial Counselor is responsible to ensure all accounts passing through the unit are screened for linkage opportunities and appropriate actions are completed. Employees are required to work on a per diem basis between the hours of 7:30 AM - 4:00 PM EST.

Requirements

• High School Diploma/GED (or higher).
• 1+ years of Patient Access experience in a hospital registration department, physician office, or any medical setting.
• 1+ years of experience using medical terminology.
• 1+ years of health insurance experience.
• Intermediate level of proficiency in Windows, Excel, and Microsoft Office, including the ability to type at the speed of 35+ WPM (words per minute).
• Ability to work remotely with occasional onsite as needed.
• Ability to train onsite for 3 months OR longer at Northern Light Health & Medical Center, 489 State Street in Bangor, ME.
• Ability to work on a per diem basis between the hours of 7:30 AM - 4:00 PM EST from Monday - Friday.
• Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season.
• Must be 18 years old or older.

Nice To Haves

• 1+ years of electronic health record experience.
• 1+ years of experience in a Hospital Patient Registration OR Patient Account Services.

Responsibilities

• Screens appropriate patients for possible healthcare coverage or financial assistance opportunities to determine eligibility, coverage levels, and billing requirements.
• Counsels' patients as to financial responsibility while assessing suitability for inhouse programs of Free Care, Discounted Care and Payment Plans.
• Ensures all accounts are screened for linkage opportunities and appropriate actions are completed.
• Performs a daily check of all qualifying patients and assesses/offers financial assistance.
• Functions as the liaison with various departments for determining financial options and financial counseling for scheduled procedures and price-shopping.
• Records and prepares statistics for outreach of financial assistance programs offered.
• Maximizes revenue collections.
• Minimizes accounts receivable losses (bad debt) by use of workflows, technology, and tools provided.
• Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed.
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due.
• Functions as a Superuser for primary computer systems.
• Proactively identifies process improvement opportunities.
• Works on Special Projects as needed.
• Performs the duties of a Financial Counselor (Patient Access).
• Maintains up - to - date knowledge of specific admission, registration, and pre - registration requirements for all areas.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution.

What This Job Offers

• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED