Per Diem Concierge - Hospital Front Desk - Mineola

NYU Langone Health • Mineola, NY

82d • $22 - $22

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. In this role, the successful candidate is responsible for creating a welcoming first impression and enhancing the patient and family experience. Proactively interacts with patients, families, visitors, and staff to ensure a positive first impression, that all interactions are helpful and needs are taken care of in a prompt and professional manner. Responsible for providing personalized service in accordance with the standards of the Hospital. Serves as a primary resource for patients, families, and visitors seeking information, and acts as a liaison between visitors and other departments in an effort to provide exceptional customer service.

Requirements

• High School or GED.
• 1 - 2 years Customer Service/Hospitality Position (Hospital, Hotel, Retail, Customer Experience).
• Excellent communication (both oral and written), interpersonal, and organization skills.
• Good computer skills (Microsoft Office Word, Excel).
• Strong customer service and Hospitality skills.

Nice To Haves

• Bachelor's Degree in any field.
• 3 - 5 years Customer Service/Hospitality Position (Hospital, Hotel, Retail, Customer Experience).
• Electronic Medical Record Experience.

Responsibilities

• Provides a warm and friendly greeting to patients, families, and visitors upon arrival and departure.
• Provides wayfinding services for patients and visitors using maps and other tools to various hospital locations.
• Assures the customer is directed to the appropriate department without exception.
• Performs other duties as assigned.
• Assists in maintaining lobby appearance and individual work area.
• Collaborates with all staff and departments and provides exceptional customer service to internal and external customers.
• Escalates questions and provides timely resolution to patients and families.
• Anticipates the customer's needs and concerns, answers their questions and takes appropriate action.
• Follows up with customer concerns and assists in resolution of issues in a timely manner, collaborating with Patient Relations Department.
• Informs patients, families, and visitors of hospital and community services as well as amenities that are available and initiates and delivers service recovery when necessary.
• Answers questions on the spot at lobby desk and responds to requests in a professional manner using exceptional customer service skills.
• Answers incoming phone calls with NYU Winthrop greeting, determines purpose of the call and transfers to the appropriate area or department.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resources groups for peer support.
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED