Per Diem Case Manager RN

UnitedHealth Group•Boulder, CO

2d•$29 - $52•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Case Manager is responsible and accountable for coordination of patient services through an interdisciplinary process, which provides a clinical and psychosocial approach through the continuum of care. Through concurrent case management, patients will be assessed to determine appropriateness of admission, continued hospitalization, as well as appropriate level of care. Discharge planning will begin at the time of (or prior to) admission, and reassessed ongoing throughout the course of hospitalization. Quality and Risk Management issues will also be monitored and reported as appropriate. CM may be assigned to various units throughout the hospital or the Emergency Department.

Requirements

Current, active, unrestricted RN license in Colorado
2+ years of experience working as a clinician in an acute care setting with proficient knowledge of hospital workflows
Live in the Boulder, CO regional area (this position is location based and not open to remote work)
Willing and able to work Per Diem onsite at our office location in Boulder CO (at least 2 weekend shifts per month and holiday rotations)

Nice To Haves

Case management experience or certification
Solid clinical acumen with the ability to use sound judgment, deductive reasoning, and problem-solving skills
Demonstrates a high level of organization with the ability to stay focused on the detail
Demonstrates collaborative skills and ability to interact with people of diverse backgrounds
Solid written and verbal communication skills
Self-motivated and able to function in a fast-paced work environment
Meets and maintains quality and productivity standards
Solid working knowledge of Microsoft packages
Ability to learn and understand various clinical software applications
Proficient typing skills
Effectively solves problems and actively pursues resolution
Critical thinking and organizational skills
Knowledge or understanding of community resources, policies, and procedures

Responsibilities

The CM will be responsible for integrating the assessment of the need for post-hospital services and determination of an appropriate discharge plan for complex cases
Educates patient/family as to options/choices within the level of care determined to be appropriate. Initiates and ensures completion of all necessary paperwork
Facilitates completion of orders as required prior to transfer of patient to the next level of care in a timely manner so discharge is not delayed
Continuum of Care planning will emphasize education and collaboration with physicians, family members, clinical social workers, nursing staff, therapists and case managers from contracted payors when appropriate to determine discharge plan that will be of maximum benefit to the patient. Involve staff from the next level of care in the treatment plan as early as possible to promote continuity and collaboration
Reports on all relevant information to the staff assuming responsibility for the next level of care
Employees are expected to comply with all regulatory requirements, including CMS and Joint Commission Standards
Knowledge of all applicable federal and state regulations. Demonstrates a working knowledge of managed care and Medicare health plans as well as reimbursement related to post-acute services within the continuum of care
Consults with physician section leaders for support in cases where continued stay is not appropriate, and case managers are unable to come to resolution by working with assigned physician
Responsible for communicating with the department director LOS and financial information, as well as issues that may affect the Continuum of Care process
All employees are expected to remain flexible to meet the needs of the hospital, which may include floating to other departments to assist as the patient's needs fluctuate
Reviews the patient plan of care with the multi-disciplinary team. Facilitates and participates in multi-disciplinary team care conferences for patients with complex problems. Communicates in the medical record and verbally with the team to coordinate interventions and facilitate continuity of care
Daily communication and collaboration with the patient care staff to provide continuous assessment, evaluation and continuum planning to ensure the patient receives the appropriate level of care at the appropriate time
Coordinates patient care processes to achieve desired quality outcomes and identifies/controls inappropriate resource utilization
Facilitates patient and family education and promotes continuity of care to achieve optimal patient outcomes. Assures patient rights by offering a choice when appropriate
Adheres to name badge/dress code compliance
Effectively solves problems and actively pursues resolution
Directly communicates with staff, physicians, patients and families in a professional and courteous manner
Role models leadership behavior through courtesy, respect and efficiency
Functions without direct supervision, utilizing time constructively and organizing assignments for maximum productivity. Arrange schedule to facilitate meetings with physicians for patient care rounds, team meetings and other opportunities to improve communication