Per Diem Associate Patient Care Coordinator

UnitedHealth Group • Waukesha, WI

11d • $16 - $29

About The Position

The Per Diem Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.
Location: 1185 Corporate Center Dr. Oconomowoc, WI 53066
Hours: Hours are as needed must be open to working 1st & 2nd shift

Requirements

• High School Diploma/GED (or higher)
• 1+ years of customer service experience in an office setting or professional work environment
• Basic level of proficiency in Microsoft Office Products
• Ability to work a minimum of 2 shifts within 1st & 2nd shift hours
• Ability to work 1 weekend shift per month
• Ability to work and/or be on call 2 holidays per year (New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and Christmas Day)
• Ability to travel to other local sites as needed
• Must be 18 years of age OR older
• Strong communication and customer service skills both in person and via phone
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with others
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Nice To Haves

• Experience in a medical office or hospital admitting/registration office
• Experience with electronic medical records system
• Knowledge of medical terminology

Responsibilities

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED