Per Diem Associate Patient Care Coordinator

UnitedHealth Group • Mukwonago, WI

86d • $16 - $27 • Onsite

About The Position

This position is a Per Diem Associate Patient Care Coordinator. Supports patient care delivery in the Emergency department, Clinic and possibly Switchboard. Employees are required to work 2 shifts per pay period. Our office is located at 240 Maple Ave., Mukwonago, WI. We offer 6-8 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Requirements

• High School Diploma/GED (or higher)
• 1+ years of customer service experience in an office setting or professional work environment
• Basic level of proficiency with Microsoft Office products
• Ability to work 2 shifts per pay period
• Ability to work at 240 Maple Ave., Mukwonago, WI
• Ability to work on a per diem basis within a variety of shifts to support a 24-hour operation
• Must be 18 years of age or older

Nice To Haves

• Experience with electronic medical records system
• Experience in a medical office
• Knowledge of medical terminology
• Ability to handle emergency/high pressure situations

Responsibilities

• Greets visitors and patients in person
• Communicates by telephone or video conferencing, upholding excellent customer service
• Handles confidential information appropriately by protecting and disclosing information to only those authorized
• Prioritizes by assessing and analyzing information to identify immediate emergency needs
• Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies / scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

Benefits

• $750 SIGN ON BONUS FOR EXTERNAL APPLICANTS
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED