Per Diem Associate Patient Care Coordinator

UnitedHealth Group • Waukesha, WI

80d • $16 - $27

About The Position

Explore opportunities with Optum, in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together. This position is per diem. Employees are required to work 2 shifts per pay period. Our offices are located at 240 Maple Ave., Mukwonago, WI 53149, 791 Summit Ave, Oconomowoc, WI 53066, & N16W24131 Riverwood Dr. Waukesha, WI 53188. We offer 6-8 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Requirements

• High School Diploma/GED (or higher)
• 1+ years of customer service experience in an office setting or professional work environment
• 1+ years of experience in a hospital/healthcare environment
• Beginner level of proficiency with Microsoft Office products
• Ability to work 8-hour shifts between the hours of 7:00am - 5:30pm on a per diem basis
• Ability to float between 245 Maple Ave, Mukwonago WI, N16W24131 Riverwood Dr, Waukesha, WI, and 791 Summit Ave., Oconomowoc, WI
• Must be 18 years of age OR older

Nice To Haves

• Experience with electronic medical records system
• Experience in a medical office
• Knowledge of medical terminology

Responsibilities

• Greets visitors and patients in person
• Communicates by telephone or video conferencing, upholding excellent customer service
• Handles confidential information appropriately by protecting and disclosing information to only those authorized
• Prioritizes by assessing and analyzing information
• Demonstrates technical knowledge and competence in departmental procedures
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Sign-on bonus of $750 for external applicants

What This Job Offers

• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees