Per Diem Ambulatory Service Representative II- Patient Access Center

Kelsey-Seybold Clinic • Houston, TX

397d • $43,659 - $43,701

About The Position

The Per Diem Ambulatory Service Representative II at Kelsey-Seybold Clinic is responsible for providing exceptional customer service to patients in the Patient Access Center. This role involves check-in and check-out functions, including patient registration and cashiering, while maintaining a professional appearance and organized work area. The representative plays a crucial role in ensuring a positive patient experience in a healthcare setting.

Requirements

• High School diploma or G.E.D. required; Associate or bachelor's Degree in related field preferred.
• 1+ years of direct face-to-face customer service experience required.
• 1+ years of cash handling or collections experience required.
• 6 months experience in a customer-facing role within a medical office, healthcare setting, or other service-related industry required.
• 1+ years KSC ASR I or HIM Tech experience with 6 months ASR II cross-training experience and successful completion of Epic Front Desk Training, or 2 years KSC CBO, Managed Care, or Contact Center experience required.
• 2+ years of working in a physician, hospital, or medical office environment preferred.
• 2+ years of insurance and/or managed care experience preferred.
• 1+ years of cash handling or collections experience in a medical office setting preferred.
• 2+ years of direct face-to-face customer service experience preferred.
• Experience with computers and Windows-based software required.
• Excellent verbal and written communication skills required.
• Basic Math ability required.
• Knowledge of customer service principles and practices required.
• Excellent professional and personal presentation style required.

Nice To Haves

• Ability to use Microsoft software applications including Word and Excel.
• 10-key touch preferred.
• Knowledge of electronic medical record systems preferred.
• Bilingual- English/Spanish preferred.

Responsibilities

• Provide assistance to patients in a friendly and courteous manner.
• Perform check-in and check-out functions, including registration and cashiering.
• Maintain a neat and professional appearance and an organized work area.

Benefits

• Medical, Vision, and Dental
• Tuition Reimbursement
• Company Matching 401K
• Employee Reward and Recognition Program
• Paid time off for vacation, sick, and holidays
• Employee Assistance Program
• Continuing Medical Education allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees