Per Diem Administrative Associate/Radiation Oncology - Brooklyn

NYU Langone Health • Brooklyn, NY

2d • $27 - $31 • Onsite

About The Position

NYU Langone Hospital—Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Learn more about NYU Langone Hospital—Brooklyn , and interact with us on LinkedIn , Glassdoor , Indeed , Facebook , Twitter , YouTube and Instagram . Position Summary: We have an exciting opportunity to join our team as a Per Diem Administrative Associate/Radiation Oncology - Brooklyn. In this role, the successful candidate Position Summary:Responsible for providing support services for Medical Office operations. Assist with visit inter-departmental scheduling for patient visits, treatments, and procedures in collaboration with other areas within the Medical Center. Obtains pre-authorizations/certifications for treatments and diagnostic procedures as appropriate. May provide assistance to less senior staff and cover the front-desk as needed.

Requirements

• High school diploma or equivalent
• 3+ years of previous secretarial and administrative experience preferred

Nice To Haves

• Knowledge of computer-based scheduling and appointment programs.
• Excellent telephone skills.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Responsibilities

• Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.)
• Screens telephone callers in pleasant and a professional manner; handles call; take messages or directs caller to appropriate person or area.
• Performs other related duties as needed by providers and supervisors.
• Responsible for Pre-Authorizations and Certifications for procedures.
• Ensures that appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process and questions physicians, if appropriate, to ensure accuracy and completeness of information.
• Post patient-appointment, coordinates inter-departmental scheduling for specialist visits, scans and procedures in accordance with insurance coverage, in compliance with physician directives.
• Collaborates with other areas of the Medical Center as well as Insurance providers to obtain pre-authorizations/certifications for treatments and diagnostic procedures, and ensures patient is eligible at the time of their appointment.
• Refers to Senior Medical Secretary for scheduling related to Surgery and Infusion.
• Primarily responsible for taking patient phone calls and scheduling over the phone.
• Greets and screens telephone calls in a pleasant and professional manner.
• Schedules appointments for visits, procedures and follow-ups.
• Collects patient demographic related data, electronically verifies insurance eligibility, coordinates pre-authorizations as appropriate, takes medical history, and assigns appointment to Physician based on procedure and insurance coverage.
• Refers Surgical and Infusion scheduling to Senior Medical Secretary
• Maintains workload statistics and other data for departmental records.
• Records statistics in established time intervals designated by supervisor.
• Follows instructions given by supervisor and prepares information neatly.
• Prepares simple, routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed.
• Reviews work for accuracy and completeness.
• May maintain routine calendar, assist in basic preparing for conferences and the related duties.
• May assist, provide guidance and/or train less senior staff with completing intake related duties.
• Maintains supplies and cleanliness of space, restocks supplies as needed.
• Notifies supervisor of any shortage of supplies.
• Maintains and receives files for area.
• Maintains files in organized and up-to-date manner in order to facilitate their retrieval.
• Completes filing in accordance with departmental procedures.
• Sorts and distributes documents and forms for area section.
• Distributes materials according to content of communications and departmental procedures.
• Logs in materials with respect to time and data when applicable.
• Processes incoming and outgoing documents.
• Completes forms neatly.
• Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent Medical Center procedures.
• Maintains copy for files.
• Faxes documents in accordance with departmental procedures.
• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff.
• Maintains confidentiality on matters to which they are privileged.
• Types routine material such as forms and letters, envelopes, etc.
• Types materials neatly, accurately and according to instructions.
• Writes materials clearly and legibly.
• Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
• Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay-or restrictions, making payment, multi plan determinations, any and all issues/questions/concerns relating to financial matters) to the Business Office Associate.
• Monitors intake work queue for timely intake completion.
• Scan all necessary documents (insurance cards, lab requisitions, etc) into the intake system.
• Responsible for patient check-in and check-out.
• Gathers all patient demographic related data and materials from patients and/or their representatives.
• Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure.
• On subsequent visits, asks them to verify demographic info and makes any necessary edits.
• Collect and ask patients to sign patient related documents including HIPAA, MSPQ, ABN, etc.
• Follow up with patients and/or their representatives, physician offices, etc to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
• Schedules routine appointments and follow ups for visits and procedures that do not require/or have already been pre-authorized.
• Prepares the daily schedule.
• Refers all inquiries regarding pre-authorizations/certifications to the Medical Secretary.
• Assist patients by escorting them to the BK Main Campus.
• Travel to the NYU eB location to collect supplies and small patient equipment.
• Handle various errands, including picking up supplies and making deliveries.
• Support daily operations by ensuring smooth production workflows through tasks like delivering materials and assisting with other related duties

Benefits

• At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package.
• Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement.
• The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support.
• Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.
• The benefits and wellness package is designed to allow you to focus on what truly matters.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees