People Solution Group Specialist

Iberdrola • Rochester, NY

12d • $85,000 - $107,000 • Onsite

About The Position

The People Solution Group Specialist (HR Generalist) provides a range of services in support of the HR Operations function and overall HR service delivery model. This role will provide exceptional customer service as well as subject matter expertise on the processes supported. The PSG Specialist will serve as the first point of contact for ‘Tier 1’ HR related questions by responding to incoming inquiries and cases related to a variety of common HR processes and procedures. The PSG Specialist will also provide solutions and support across a variety of cross-functional projects, process workflows, collaborating with all functional areas of HR to develop and implement initiatives to address employee concerns, promote a positive work environment, and be a trusted resource for our HR business partners and people leaders.

Requirements

• Bachelor’s degree in human resources, business administration, or a related field (or 5+ years’ equivalent experience).
• At least three years of experience in a human resources or people advisory role.
• Strong knowledge of employment laws and regulations.
• Strong communication and interpersonal skills, with the ability to build relationships at all levels of the organization.
• High level of confidentiality and professionalism.
• Intermediate in Microsoft Office (i.e., Word, Excel, PowerPoint).
• Strong ability to identify issues and offer practical solutions.
• Clear, concise, and effective communicator with employees and people leaders.
• Ability to handle sensitive information with discretion.
• Strong understanding of legal compliance and HR best practices.
• Efficient in managing HR administrative tasks and coordinating various HR functions.
• Experience working for a multi-state and/or global organization.

Nice To Haves

• Professional certification (i.e., PHR, SHRM-CP, or similar)
• HR systems experience (i.e., SAP, Service Now, Workday, or similar)
• Retiree benefits knowledge

Responsibilities

• Respond accurately, timely, and consistently to incoming inquiries and change requests within required standards and service level agreements (‘SLA’s’).
• Ensure that correct and concise information is captured in the Service Now case management system to allow for an audit trail and accurate metrics reporting.
• Provide tactical on-site support to HR business partners and local business leaders.
• Partner with other HR departments to support our Total Health and retirement programs, people review processes, benefits/career fairs, and special projects and initiatives as needed.
• Contribute to process improvement efforts by identifying opportunities to streamline workflows, enhance efficiency, and optimize the employee and people leader experience.
• Provide clear explanations of HR and company policies, procedures, processes, and administration to employees and people leaders.
• Coach employees and people leaders through all direct access system activities including SAP, Service Now, and Workday.
• Escalate or transition requests to third party vendors or subject matter experts as needed, ensuring a warm handoff and exceptional customer service.
• Understand the importance of confidentiality and data integrity, strictly adhering to internal practices to ensure data privacy and compliance with all federal, state, and local labor laws and regulations.
• 15%-20% of the role requires jurisdictional site visits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees