People Shared Services Representative I

JB Hunt • Lowell, AR

91d

About The Position

Under close supervision, this position is responsible for providing support to employees on standard People department inquiries. The incumbent is the initial contact to provide guidance on policies, procedures, employee records, and department systems. This position will be assigned to a function with opportunities to service different areas within the People Shared Services group.

Requirements

• High School Diploma/GED with up to 1 year of experience in contact center, customer service, or related field, and/or military equivalent.
• Experience using computers and phones in a professional/office setting.
• Ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Ability to act professionally, maintaining composure and confidentiality.
• Ability to follow established procedures.
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums.
• Ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker.
• Ability to manage multiple priorities.
• Ability to work individually or as part of a team.
• Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all interactions.
• Ability to learn new technologies related to the job.
• Ability to meet or exceed customer needs and expectations to provide excellent service.
• Ability to process information with high levels of accuracy.
• Proficient computer skills, including Microsoft Office suite (PowerPoint, Excel, Outlook, etc.).
• Knowledge of approaches and techniques for recognizing, anticipating, and resolving problems.
• Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner.
• Ability to protect sensitive data to ensure privacy during the process of storage and communication.

Nice To Haves

• Spanish speaking or other multilingual capability.

Responsibilities

• Provide self-service guidance to employees related to the accuracy and completeness of personnel records; maintain a high level of data integrity and protection of personally identifiable information (PII) in systems.
• Research and provide personalized information and solutions to routine incoming employee inquiries via phone calls, emails, and chats; inquiries may include, but are not limited to, benefit programs, payroll, People Department policies and procedures, and I-9 processing.
• Identify and escalate to appropriate teams for lengthier and/or more complex questions.
• Ensure all paperwork and data received is processed accurately and in a timely manner.
• Meet acceptable standards of service center metrics, such as unavailable time, resolution and processing accuracy and timeliness.
• Maintain documentation of all transactions and assign to appropriate parties using the internal management tool.
• Perform additional administrative duties as the need arises.

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure (includes vacation and sick time)
• Six weeks of paid maternity leave along with two weeks of paid parental leave
• Six paid holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Truck Transportation
• Education Level: High school or GED