People Services Leave Specialist

Intuitive•Peachtree Corners, GA

12d

About The Position

Primary Function The LOA Operations Specialist supports the day‑to‑day administration of leave of absence, workplace accommodations, and workers’ compensation programs in a high‑volume, operational environment. This role partners closely with third‑party vendors, internal teams, managers, and employees to ensure accurate system processing, compliance, and timely resolution of issues. While Sedgwick serves as the employee’s primary point of contact for leave administration, this role focuses on internal execution and escalation support— addressing scenarios that cannot be resolved through standard vendor workflows. Success in this role requires strong attention to detail, sound judgment, a sympathetic ear and the ability to prioritize multiple active cases and time‑sensitive tasks.

Requirements

2–4 years of hands‑on experience supporting employee leaves of absence and/or workplace accommodations in an operational setting.
Knowledge of FMLA, ADA, CFRA, and state‑specific leave requirements in day‑to‑day case management.
Experience working with third‑party leave vendors (e.g., Sedgwick) and navigating escalations or non‑standard scenarios.
Familiarity with HR systems such as Workday and case management tools such as ServiceNow.
Strong attention to detail, with comfort auditing case files, system entries, and reports.
Excellent written and verbal communication skills.
Ability to manage sensitive situations with empathy, professionalism, and discretion.
Bachelor’s degree in HR, Business, or a related field—or equivalent practical experience.

Responsibilities

Ensure timely and accurate system updates throughout the leave lifecycle, including manual Workday data entry for new leaves, extensions, and return‑to‑work events.
Process and reconcile vendor data to maintain alignment between leave systems, payroll, and internal records.
Partner with third‑party leave administrators (e.g., Sedgwick) to monitor case progress, resolve issues, and support scenarios outside standard vendor workflows.
Manage complex or escalated leave cases within established frameworks, collaborating with Legal, Employee Relations, HR, Payroll, and vendors as needed.
Support workplace accommodation requests by facilitating the interactive process between managers, employees, and vendors, including documentation and coordination.
Confidently lead conversations between employees and managers around accommodation alternatives while maintaining confidentiality and documenting in case of audit
Support workers’ compensation claims beyond initial claim entry, partnering with Zurich, Sedgwick, and Payroll on extensions, complex cases, and pay alignment.
Educate and support managers and employees on leave processes, timelines, roles, and expectations.
Respond to employee and manager inquiries through HR case management tools such as ServiceNow.
Conduct audits of leave files, system records, and reports to ensure accuracy, compliance, and data integrity.
Identify opportunities to improve processes, prioritization, communication, and service delivery.