People Services Advisor

GitHub, Inc.

4d • Remote

About The Position

GitHub is looking for a driven, detailed-oriented Advisor to join our People Services organization. This position requires an action-oriented professional, who will be primarily responsible for using their exceptional problem-solving, customer service and data entry skills to support People Services operations. You’ll be at the center of keeping GitHub’s people data clean, accurate and compliant, while powering great employee and candidate experiences.
You’ll jump in with stakeholders to troubleshoot data and reporting issues, spot patterns and root causes, and strengthen governance with crisp documentation, standards, and responsive queue support. You will sharpen your HR operations skills by leveraging insights and analysis to drive smart optimizations that boost quality, reduce risk, and help scale our work through the use of self-service and AI. You will collaborate cross functionally with key stakeholders from several groups across the business to streamline and improve the Hubber experience!

Requirements

• 4+ years work experience in human resources, operations, customer support, or related field
• OR Bachelor's degree in human resources, business, or related field AND 2+ years work experience in human resources, operations, customer support, or related field
• OR equivalent experience.
• Prior experience using Workday (HRIS).
• Excellent communication and consulting skills and business acumen to influence others, think critically to resolve complex sensitive situations free of bias, articulate root causes, develop and maintain working relationships, and deliver results and/or expertise in a professional manner.

Nice To Haves

• Located in Pacific Time Zone (PT).
• Prior experience working in a centralized, global People Services Team.
• Experience using Microsoft tools, with demonstrated Excel proficiency (e.g., pivot tables, VLOOKUPs, formulas) to analyze data. Experience working with Zendesk or comparable customer support platforms in a professional environment.
• Demonstrate a curiosity for emerging technologies, with a passion for learning and applying AI to enhance productivity and drive innovative HR practices.

Responsibilities

• Own the day-to-day service queue: triage and prioritize requests, provide excellent customer support by communicating status and next steps, escalating thoughtfully, and continuously improving the end-to-end service experience.
• Deliver a high-touch service experience by partnering with HR program owners and cross-functional stakeholders to understand needs, provide clear guidance on options based on industry best practices, and follow through to resolution.
• Support and improve end-to-end employee and candidate data changes across HR and Talent Acquisition systems, ensuring accurate and timely processing within our HRIS.
• Identify, troubleshoot, and resolve data discrepancies across systems, including root-cause analysis and corrective actions to protect data integrity and drive continuous improvements.
• Assists through all stages of project management work from requirements-gathering for HR/TA programs, helping identify risks, issues, and barriers in project execution, testing, communications and program enablement to Hubbers.
• Maintain clear, audit-ready documentation (processes, desk procedures, and knowledge content) and contribute operational insights that inform optimization and automated workflows.
• Supports the operational compliance in data handling by learning and maintaining relevant policies, procedures, and processes.
• Participates in the implementation of new policies, processes, and AI-driven solutions to optimize HR workflows and employee experiences by sharing input and/or suggestions based on employee feedback, case trends, industry best practices, and self-learnings with AI tools.
• May be required to work outside of normal working hours for global support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level