People Service Intake and Transformation Lead
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About The Position
The People Service Delivery (PSD) team's mission is to run the best people-focused service delivery business in the industry. Leading with care and empathy, we develop efficient processes, systems, and programs. We aim to ensure employees feel heard and have the resources and support they need during the most important moments so they can do the best work of their careers. As part of PSD, the Service Intake and Transformation Team drives the seamless delivery of HR services to Meta employees through proactive planning, centralized decision making, and project governance. The Service Intake and Transformation Lead is responsible for managing large-scale transformation projects aimed at improving our business. This lead influences the direction of programs to ensure solutions are scalable and aligned to long-term strategy. Working closely with leaders across People Operations, executive sponsors, and other key XFN stakeholders, the Service Intake and Transformation Lead challenges assumptions and the status quo to improve processes, reduce barriers, and mitigate risks. This role requires the ability to build trust with leadership and manage communication channels across all levels of the organization. The Service Intake and Transformation Lead is an important spokesperson for sharing program vision, strategy, benefits, direction, status, and recommendations. This person does not need to have the correct answer to everything but, rather, should be able to quickly drive the conversation toward a productive, programmatic solution by including the right people, process, and technology. The ideal candidate will exhibit leadership, persistence, patience, attention to detail, self-motivation, and have a collaborative and positive attitude.
