People Service Center (PSC) Coordinator - Bilingual

Varsity Brands•Grand Prairie, TX

8d•$22 - $24•Onsite

About The Position

The People Service Center Coordinator is responsible for supporting HR functions including administration, employee relations, policy and procedure development and education, and will be a key contributor in Varsity Brands People Resources Services Center. In this role you will help elevate the employee experience focusing on onboarding, offboarding, general HR questions, payroll, benefits, and unemployment claims. The People Service Center Coordinator will support the Manager, People Resource Service Center and will interact with all levels of employees. You will also partner with HRBP’s, and their departments in fulfilling all HR needs and other administrative tasks. A core foundation of HR knowledge and the ability to balance priorities will be key to operating successfully in the role.

Requirements

Ability to handle sensitive matters and information with tact, diplomacy, and confidentiality
Attention to detail, ability to multitask, remain organized and prioritize tasks with strict deadlines
Self-motivated team player, with the ability to work independently with minimal supervision
Ability to work in a fast-paced environment and pivot focus of responsibilities in a smooth and efficient manner
Incorporate customer-centric values and SPIRIT principles into the company's mission, vision, and core values.
The ability to communicate (listening, writing and verbal) across all levels of an organization efficiently and effectively.
Knowledge of Federal and State Human Resource related laws and regulations.
Must be comfortable with conflict resolution.
Proficient in Outlook, Microsoft Word, Excel, and Power Point required
Bilingual English/Spanish required.
High school diploma or GED required
1-2 years of HR experience experience required
Understanding of HR tools such as an ATS, HRIS, timekeeping and payroll processing systems.
Knowledge of Federal and State Human Resource related laws and regulations.
Must be comfortable with conflict resolution.
Proven success to effectively communicate (listening, writing and verbal) across all levels of an organization.
Intermediate skills with Microsoft Office and learning new systems/technology with understanding some work is processed manually.

Nice To Haves

Associate degree preferred.
Technology savvy, a knowledge of Workday, UKG, ADP is a plus

Responsibilities

Manage and respond to all internal and external HR Tier 1 inquiries or requests
Escalate Tier 2 issues to departmental COE’s for resolution
Promote and raise awareness to ensure that employees are effectively utilizing the direct access resources of intranet and Workday
Help Manage the onboarding and offboarding aspects of the employee lifecycle
Process background screens in compliance with Varsity Brands and EEOC hiring rules and standards
Process and respond to employment verifications and unemployment claims
Offer information about benefits, compensation, and payroll, to employees
Effective front-line initial POC response in Workday Help system for addressing employee concerns
Supporting a large volume of in-person inquiries at the facility
Investigate employee concerns thoroughly, confidential, and timely
Provide HR support for all aspects of work from the Human Resources Department
Create, issue, and track new seasonal staff agreements and file properly to ensure sox compliance
Provide reporting and information to other COE’s/business groups as needed
Maintain New Hire Folders in shared drive
Maintain DocuSign required forms
Other duties as assigned