People Operations Partner

Moo Print•East Providence, RI

62d

About The Position

MOO set out to shake up the world of print back in 2006. And we've come a long way since. Today we're a 400 + strong team (we're thinking of getting matching jackets) who create print and digital products for companies of all sizes - from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair. Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you'll find us in Boston, MA Denver, CO, and East Providence, RI We're making new and exciting things - and we could really do with your help. Without the people, MOO wouldn't be MOO and our People Team plays a pivotal role in ensuring that amongst other things, there's a fun, innovative, collaborative and rewarding culture that enables everyone to be successful. Based in East Providence, RI, you will be a crucial US-based member of the People Operations function, reporting to the Head of People Operations in London. Our small but mighty team is responsible for everything from back-end HR systems, benefits, and compliance to maintaining a culture that embodies our MAKEIT Values. This role has a global remit with a strong focus on the US. You'll work closely with the wider people team and will leverage your deep expertise to maintain our HRIS and data connections, oversee key compliance activities (EEOC-1, various audits and policy reviews) and partner with Payroll to ensure all employee changes are accurately captured and processed. We're looking for someone who doesn't just process paperwork - you process solutions. You should be a Highly Experienced Specialist who can blend deep operational knowledge with a healthy dose of playfulness and proactive problem-solving. You're someone who: Goes beyond what's expected: You anticipate issues before anyone else even sees them coming. Knows what matters most: You focus your expertise on the highest-impact compliance and systems work. Invites new perspectives: You work across borders and functions to tackle complex problems together. Is ready to lead the way: You're a trusted advisor and mentor who helps others grow their own capabilities.

Requirements

You've driven measurable improvements to HR processes or systems by actively challenging the status quo and implementing better ways of working
You're an expert in managing end-to-end compliance, with a proven record of successfully leading multiple annual US HR compliance processes (e.g., EEOC, 5500 filings), ensuring zero deficiencies
You're a master of data integrity, with demonstrated expertise in owning and successfully leading complex HRIS data integrity and synchronization projects in a multi-state US environment
You've adapted and made tough calls in uncertain environments, using data and larger term thinking to align with MOO's strategic goals
You can collaborate effectively with internal and external stakeholders (brokers, auditors, legal) to solve complex problems and manage organizational change
You have heaps of enthusiasm, diplomacy and patience
A sense of urgency and are confident in working in an ever changing environment

Nice To Haves

Specific, advanced configuration or implementation experience with ADP or another global HRIS platform
Relevant senior-level certification (e.g., SPHR, SHRM-SCP) for the ultimate seal of expertise
Experience supporting both US and UK regulatory requirements in a fast-paced, global environment

Responsibilities

Strategic HRIS & Data Leadership
Drive strategic alignment of the Global HRIS and US Payroll, acting as the ultimate authority on data integrity - because inconsistent data is just not MOO
Lead in the development of HR solutions/automations through the use of HRIS data feeds while ensuring compliant US operations
Provide expert guidance and leadership to the People team on the implementation of any potential new global HRIS system
Own the oversight of all US data used for strategic reporting and people statistics
Oversee the People team/Payroll liaison process and participate in the sign off of payroll each week. Own the review and approval of any off-cycle payrolls, Benefits corrections, or non-standard payroll related processes
Advanced Compliance & Risk ManagementOwn the end-to-end process for all key US annual compliance filings (EEOC, 5500 filings, HIRD Reporting, PFML Exemption), ensuring absolute precisionProactively anticipate and manage change related to local and federal regulations, using your experience to flag challenges and propose opportunities for the People teamDraft, review, and finalize complex global policies, acting as the lead on ensuring legal compliance in both the US and UK jurisdictionsChampion and develop efficient new internal processes for Verification of Employment and unemployment claims to minimize risk and maximize compliance (i.e., Do the right thing)
Benefits Strategy & AuditingAct as the functional expert in US benefits administration, providing strategic recommendations for new employee benefits during evaluation and open enrollment.Lead the strategic relationship with the ADP Benefits Advisor and Brokers, overseeing the construction of the Open Enrollment Self Service portal.Own the coordination and execution of the 401(k) retirement plan audit, acting as the primary liaison with Finance for all related filings and processes.Implement and manage controls to ensure absolute accuracy in benefits carrier billing and PFML reporting.
Innovation, Mentorship & Program LeadershipLead the effort to imagine it better - challenging the status quo to embed industry best practices into our People processesAct as a trusted advisor and mentor to team members and managers, providing support for professional growth and nurturing our awesome talentCollaborate effectively across functions on complex, high-impact global programs (pay review, performance review, promotions) to ensure tackling it together leads to shared success

Benefits

That's why we offer 22 days' PTO plus Federal holidays, a 401(k) match, paid parental leave and we'll cover 100% of your health, dental and vision care premiums. We'll also cover you with life insurance and long-term disability insurance, and we offer a wellness program too.

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