People Operations Partner (Senior HRBP)

Kustomer • New York, NY

99d

About The Position

Our People Team is dedicated to supporting, enabling, and building a high performing Krew. As a People Operations Partner (Senior-level) on the team, you’ll play a key role in driving operational excellence, championing employee experience, and scaling the programs that help our people thrive. You’ll be a strategic, consultative and hands-on partner to leaders and employees across the business, serving as the dedicated People Business Partner for our Sales and Marketing teams, as well as be a key collaborator within the broader Talent and People team.

Requirements

• You bring years of experience in a People/HR role, thriving in a fast-paced, high-growth environment
• You’re energized by being part of a collaborative team where your work drives real, company-wide impact
• You flourish in dynamic, evolving environments and bring structure without slowing momentum
• You approach challenges with curiosity and creativity, guiding others to thoughtful, effective solutions
• You are excited about rolling up your sleeves and getting involved in multiple facets of the People function
• Strong preference for talent based in New York City Metropolitan Area who are open to 1-2 days/week in office in midtown

Responsibilities

• Serve as a strategic advisor and partner to managers, coaching leaders around team effectiveness, organizational alignment, and business goals
• Acting as the dedicated People Business Partner for our Sales and Marketing teams, building trusted relationships and supporting their org needs
• Influence and support leaders on key people practices including performance management, feedback, career development, and team health
• Design and deliver learning experiences such as manager development and team training initiatives
• Design, scale, and operationalize People programs across performance, engagement, compensation, benefits, immigration, and more in close collaboration with the People team
• Building strong, trusted relationships and acting as a resource, coach and advocate for our Krew
• Surface trends and insights from across the business to identify gaps or opportunities in our People practices and partner on solutions
• Partnering closely with our People Team on all things People Ops!
• Handle sensitive situations and information with discretion, empathy, and a high level of confidentiality

Benefits

• Competitive salaries and stock options
• 100% healthcare coverage in the U.S.
• 401K
• WiFi and Mobile reimbursement
• Generous vacation policy
• Pension and supplemental health insurance in the UK

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 251-500 employees