People Operations Manager

Sierra • San Francisco, CA

102d

About The Position

At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

Requirements

• 5-10 years of proven experience in Human Resources, People Operations, or related operational roles.
• Exceptional communication and relationship-building skills, with the ability to listen, understand, and deliver solutions for employees and business partners.
• Strong project management skills: detail, process-oriented, systems thinker, able to manage shifting priorities in a fast-paced environment.
• Highly collaborative, capable of working with diverse stakeholders, and developing practical, scalable solutions for people-related topics.
• Self-driven operator and a willingness to think outside the box to move fast.
• Experience scaling a startup, with a proven ability to design and implement processes for a rapidly growing organization.

Nice To Haves

• Experience with People Analytics and creating dashboards (e.g., Tableau) to track trends and inform strategy.
• Experience building databases, and improving HR operational systems.
• Familiarity with emerging AI tools.
• Experience with HRIS.

Responsibilities

• Manage all aspects of the employee lifecycle, including pre-boarding, onboarding, Sierra 101 & 102 programs, offboarding, and employee changes, with a strong focus on creating a seamless employee experience.
• Define and refine People processes and best practices. Build our People playbook and continuously optimize operations as Sierra scales.
• Create and operationalize performance review processes and develop frameworks for evaluating and growing talent.
• Lead employee engagement initiatives such as surveys, knowledge wikis, learning & development programs, and other people-focused programs.
• Manage HR systems (currently Rippling, with plans to migrate to a more robust platform). Build and maintain operational dashboards to track key People metrics.
• Ensure HR policies and practices comply with all federal, state, and local regulations. Maintain accurate employee records and documentation. Support audits and reporting requirements.

Benefits

• Flexible (Unlimited) Paid Time Off
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension) with Sierra match
• Parental Leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary Benefit Stipend giving people the ability to spend where it matters most
• Free alphorn lessons

What This Job Offers

• Job Type: Full-time
• Number of Employees: 251-500 employees