People Operations Manager

JACOBS PILLOW DANCE FESTIVAL INC • Brookhaven, GA

52d • $60,000 - $72,000 • Hybrid

About The Position

As our People Operations Manager, you will be the central force ensuring a seamless and positive experience for our staff. Reporting to the Director of Strategic Initiatives, People and Culture, you will own and manage our core People Ops functions—from benefits and payroll to compliance and our HRIS. More than just managing operations, you will be a key partner in driving process improvements, ensuring data integrity, and serving as a trusted, service-minded resource for staff and managers. This is an ideal role for a detail-oriented professional who is passionate about optimizing HR systems and contributing to a supportive, high-functioning work environment.

Requirements

• Associate’s Degree
• Minimum 3 years of HR/Payroll experience.
• Working knowledge of payroll compliance and agency.
• Proficient on Google Suite (Docs, Forms, Gmail)
• HRIS administration proficiency
• Must be able to pass a background check
• Excellent organizational and oral and written communication skills.
• Attention to detail and enthusiasm for administrative tasks.
• Ability to handle confidential information with discretion.
• Normal office working conditions include sitting, standing, bending, and moving to different locations on campus.

Nice To Haves

• Prior nonprofit experience preferred.
• Experience using Paycom
• Team player with a take-charge attitude in a fast-paced work environment.
• Team values include respect and accountability
• Excellent customer service skills

Responsibilities

• Collaborate with Finance to oversee payroll processing, including timely and accurate input of payroll entries, new hires, terminations, status changes, benefits adjustments, and salary deductions.
• Conduct payroll variance reconciliation and partner with the Director of Finance to resolve discrepancies, providing transparency and accuracy in payroll data.
• Serve as a subject matter expert on benefits options, policies, and procedures, effectively communicating these details to employees and supporting them with decision-making.
• Maintain the relationship with benefits broker and lead the conversations annually to renegotiate benefits.
• Lead the annual benefits enrollment process.
• Frontline resource within the HR office to address questions and inquiries and provide HR support services to all staff and management team.
• Facilitates all elements of 403b payroll funding, employer contributions, and reporting.
• Facilitates all workers compensation claims.
• Respond to verification of employment (VOE), and unemployment requests timely and accurate.
• Manage all HRIS data maintenance, ensuring high standards of data integrity, security, and compliance with data protection laws.
• Maintain relationship with HRIS system vendor.
• Generate and maintain regular HR reports and dashboards, facilitating data-driven decision-making by tracking key metrics and identifying insights.
• Proactively monitor and ensure compliance with federal, state, and local employment laws, making recommendations for policy adjustments as needed.
• Support ongoing maintenance and improvement of HRIS-related systems, offering technical troubleshooting and guidance to employees as needed. Gradually increase usage of HRIS systems in tandem with organizational strategy.
• Maintains accurate, up-to-date personnel files, ensuring compliance with internal documentation standards.
• Leads drafting, seeking authorization, and dissemination of Letters of Agreement
• Leads tracking and reconciliation of PTO, ST, and LT disability
• Maintains personal policy handbook for the employees in accordance with federal and state laws.
• Act a key point of contact for staff and managers, addressing inquiries, resolving issues, and ensuring a positive employee experience.
• Collaborate with key partners across the organization to oversee the employee lifecycle, from onboarding through offboarding, ensuring a seamless process that aligns with our culture and values.
• Logistically drive and improve onboarding, benefits administration, leave management, and offboarding processes, creating a consistent and supportive employee experience.
• Regularly audit and refine employee lifecycle processes, identifying opportunities to enhance efficiencies and better support our people strategy.
• Facilitate the setup, administration, and support of performance reviews, ensuring timely completion and alignment with organizational goals.
• Provide guidance and insight on HR policies and procedures, acting as a trusted advisor for employees and managers and helping resolve concerns in a fair, transparent manner.
• Conduct regular audits of compliance measures and employment practices, recommending enhancements and assisting with documentation to ensure a legally sound, equitable work environment.
• Support the development and implementation of employee engagement initiatives, leveraging data and feedback to foster a positive, inclusive workplace culture.
• Contribute to team effort to support employees with a multitude of challenges including but not limited to, providing mediation, management coaching, employee crisis management, etc.

Benefits

• Health, dental & vision insurance
• FSA
• 403B retirement plan with an annual employer contribution
• paid time off
• life insurance
• short- and long-term disability
• Employee Assistance Program
• Three meals a day, free access to classes, performances, talks, and studio usage

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 101-250 employees