People Operations Coordinator

Tend

1d • $80,000 - $90,000 • Hybrid

About The Position

At Tend, we believe great employee experiences power great member experiences. Behind every studio, every hire, and every moment that matters is a People team working thoughtfully to ensure our systems, processes, and support feel seamless and human.
The People Operations Coordinator plays a critical role in keeping the engine of our People function running smoothly. This role supports the full employee lifecycle — from onboarding through offboarding — while ensuring data accuracy, compliance, and a consistent, high-trust employee experience. You’ll partner closely with Payroll, Total Rewards, and People leadership to maintain strong operational foundations while helping evolve and improve how we support our teams as we grow.
This is an ideal opportunity for someone who is highly organized, systems-minded, service-oriented, and excited to deepen their career in People Operations and Total Rewards.
This role reports to the Chief People Officer and is remote or hybrid; candidates based in the Nashville area will work onsite 1-2 days per week, and remote team members must be located within Central or Eastern time zones to support our studio hours of operation.

Requirements

• 3–5 years of experience in People Operations, HR Operations, or HR administration in a similar role
• Hands-on experience working in an HRIS environment (UKG strongly preferred)
• Strong attention to detail and demonstrated ability to manage confidential information
• Proficiency in Excel and/or Google Sheets (filters, lookups, basic reporting)
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong written and verbal communication skills
• Experience supporting multi-state employee populations preferred

Nice To Haves

• Experience supporting benefits administration
• Exposure to payroll-adjacent workflows or payroll data preparation
• Bachelor’s degree in HR, Business, or related field

Responsibilities

• Coordinate onboarding, offboarding, job changes, transfers, and employment status updates
• Maintain accurate employee records and digital personnel files within the HRIS
• Support leave of absence, accommodation, and return-to-work processes in partnership with senior People leadership
• Serve as a first point of contact for employee questions related to People Operations processes, escalating complex matters appropriately
• Help ensure employees experience clear, timely, and supportive communication throughout lifecycle moments
• Support day-to-day administration of the HRIS (UKG), ensuring data accuracy and completeness
• Partner closely with the Payroll Manager to ensure clean and timely data handoffs for payroll inputs
• Run audits and reports to proactively identify discrepancies or data risks
• Assist with system testing, workflow updates, and documentation when processes evolve
• Provide administrative support for benefits enrollments, life events, and vendor coordination
• Assist with annual benefits renewal preparation, audits, and employee communications
• Support compensation and recognition processes through documentation and tracking approvals
• Maintain confidentiality and accuracy of sensitive compensation and benefits information
• Support compliance activities aligned with federal, state, and local employment regulations
• Prepare documentation for audits, internal reviews, and reporting requests
• Maintain People Ops policies, templates, and SOPs to ensure clarity and consistency
• Identify opportunities to streamline or automate People Operations workflows
• Support cross-functional People projects and initiatives
• Contribute to a service-oriented People team culture that balances operational precision with empathy

Benefits

• Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
• Plan for the Future - 401(k) plan because your future matters just as much as your now.
• Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
• Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.
• Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.
• Bonus Eligible - This role includes annual bonus potential based on both company performance and your impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level